Jalesa Perrin
Mcccormick
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative/Medical Claims Specialist
Conduent
02.2023 - 10.2023
- With this position i assisted customers with checking prior authorizations,prescriptions,claims,mail order prescriptions and find doctors in their network range
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Conduent
06.2022 - 02.2023
- I help consumers check their application status's and also send out application to those in need of applying for the program ACP/Lifeline
Education
High school diploma -
Mccormick High School
McCormick, SC06.2012
Skills
- Sales
- Customer service
- Order entry
- Typing
- Cold Calling
- Troubleshooting
- VPN
- Oracle
- Medical claims
- Health insurance
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Customer Relationship Management (CRM)
Timeline
Customer Service Representative/Medical Claims Specialist
Conduent
02.2023 - 10.2023
Customer Service Representative
Conduent
06.2022 - 02.2023
High school diploma -
Mccormick High School
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