Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaliscia Williams

Columbia

Summary

  • Handled inbound calls from external and internal customers seeking technical support
  • Types of technical products that were supported are both hardware and software related and vary from client to client Utilizes sophisticated diagnostic tools, service aids, product schematics, and all other available product information in the assessment and resolution of called-in equipment failures or issues
  • Assisted with troubleshooting problems and provided guidance about products such as computers, electronic equipment, or software
  • Assisting customers with computer, internet, billing and service issues, dispatching technicians to customers while navigating and troubleshooting all windows and Microsoft components
  • Operated computers and alphabetic and numeric machines in recording and verifying and researching a variety of complex data
  • Typing speed of 8,500 KPH and 65 WPM with 98% accuracy
  • Motherboard, Router configuration, installation upgrade, TCP/IP protocols, printers, Networking,I-phone, Windows Vista, 7 and XP, Release and renew ip address,IPCONFIG,MSCONFIG

Skilled Senior iOS Developer with 7 years designing user-end needed apps to top download charts and drive revenue. Known for using innovative development techniques to create trendsetting content. Adept at rapidly onboarding junior staff and diversifying developer voices by discovering untapped talent.

Overview

17
17
years of professional experience

Work History

IOS Team Lead

Teleperformance USA
04.2021 - Current
  • Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
  • Ported existing applications from Android to iOS, adapting software to meet unique parameters.
  • Applied Apple's Swift development language to code native apps for iOS platform.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Assisted in recruitment to build team of top performers.

Team Lead

Papa
11.2019 - 11.2023
  • Engaging with customers, listening and uncovering their needs while making recommendations and maximizing revenue for Papa
  • Conducting a proactive, consultative needs analysis on new and existing customers while also identifying and including the development of customer-centric product solutions
  • Handling and conducting phone duties in a timely and professional manner in accordance with company policies and procedures
  • Achieving member engagement standards set for the department by following the established departmental policies and procedures
  • Demonstrating a full understanding of current campaigns and offerings while communicating them clearly to customers at every sales opportunity
  • Responding to customer complaints in a professional manner and attempting to resolve objections in accordance with established guidelines
  • Multitasking and operating several applications along with proficiency in G-Suite
  • The ability to operate in a fast-paced environment
  • Possessing excellent verbal and written communication skills

IT Service Desk Technician

Nationwide
04.2015 - 11.2019
  • IT Service desk technicians jobs included but were not limited to Implementation, support and inventory control of applications used
  • Developed and implement the most efficient and cost-effective solutions
  • Evaluates system specifications for business requirements
  • Used ticketing systems to manage and process support actions and requests.
  • Develops and prepares computer solutions
  • Managed high levels of call flow and responded to technical support needs.
  • Works closely with management to prioritize business goals and information needs
  • Wireless Network Configuration and Troubleshooting, Cloud environments and also All email methodologies POP3, IMAP, Microsoft Exchange

Data entry operation/fraud protection

Discover
12.2012 - 04.2015
  • Verify confidential records and information from credit card holder to maintain a record to ensure secure transaction and protect accounts against fraud
  • Operate computers and alphabetic and numeric machines in recording and verifying a variety of complex data and perform related duties as required
  • Collected data to enter into system as well as Microsoft Word and Excel to create organized spreadsheets of work
  • Sorted documents and maintained organized filing process.
  • Organized, sorted, and checked input data against original documents.

Case Worker

Appleone-SCDHHS
03.2019 - 09.2020
  • Help clients handle everyday life problems
  • Often assist clients who have issues caused by neglect, abuse, domestic violence, mental health and parental substance abuse
  • Clinical social workers may also diagnose and treat mental, behavioral, and emotional issues

Guest Receptionist

Residence Inn
10.2018 - 03.2019
  • Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail
  • Mail also schedule meetings and travel for executives

Lead Teacher

Scholastic Minds Academy
05.2017 - 10.2018
  • Responsibility of teaching a group of young children
  • Often has assistants who help provide one-on-one instruction to the youngsters
  • The lead teacher has special training in early childhood education that helps individualize the lessons to meet the developmental needs of students

Physical Therapist Assistant

East Broad Chiropractic
01.2013 - 04.2014
  • Physical therapist Administers physical therapy treatments by giving massages; initiating traction; applying physical agents; utilizing hydrotherapy tanks and whirlpool baths, moist packs, ultraviolet and infrared lamps, and ultrasound machines; directing treatments given by aides, technicians, and assistants

Guest specialist

Courtyard by Marriott
04.2011 - 09.2011
  • Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
  • Front desk duties such as Maintain an inventory of vacancies, reservations and room assignments
  • Register arriving guests and assign rooms
  • Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints

Tier II Help desk Agent

AT&T Teleperformance
02.2008 - 08.2011
  • Agents are responsible for handling inbound calls from external and internal customers seeking technical support
  • The types of technical products that were supported are both hardware and software related and vary from client to client
  • Troubleshoot problems and provide guidance about products such as computers, electronic equipment, or software
  • Assisting customers with computer, internet, billing and service issues, dispatching technicians to customers while navigating and troubleshooting all windows and Microsoft components

Marketing manager

Liberty Tax Service
01.2011 - 02.2011
  • Oversee all marketing, advertising, and promotional staff and activities
  • To establish marketing strategies to meet organized objectives and evaluate customer research, market conditions, competitor data and implement marketing plan changes as needed

Telemarketer

Jani-King Commercial Cleaning
09.2010 - 01.2011
  • Receiving and placing inbound and outbound calls, while setting up appointments and contracts with major and minor companies while only speaking with owners, human resources officers, and major account and business owners

Policy Express
09.2020 - 10.2021
  • Assist families who are up to date on their life insurance policies
  • Gather all the needed paperwork to obtain the face value of the insurance policy for a deceased individual
  • We often pay the funeral home in loan form to be repaid after the policy cashes out
  • This consist of 3 way calls with funeral homes and Insurance companies, faxing and handling confidential information as well as working in a time sensitive environment
  • Performs various financial services transactions including confirming information submitted for processing; coordinating database uploads; and maintaining the activity of assigned department accounts using established and documented guidelines or procedures
  • Identifies discrepancies, transaction and/or system errors and resolves or requests corrective action

Education

Associate's - Business Management

Johnson & Wales University
12.2009

A+, Network +, Security+ certification - Information Technology

Per Scholas Institution of Technology
Columbus, OH
12.2015

High School Diploma -

Airport High School
West Columbia, SC
05-2007

X-ray Medical Technician - undefined

Heritage College
Columbus, OH

Skills

  • Technology mastery
  • Apple human interface guidelines
  • iOS
  • Tactful
  • Handling sensitive records
  • Confidentiality
  • Versatile
  • Multi-tasking
  • Deadline-driven
  • Team-building
  • Continuous integration
  • Push notifications
  • API integration

Timeline

IOS Team Lead

Teleperformance USA
04.2021 - Current

Policy Express
09.2020 - 10.2021

Team Lead

Papa
11.2019 - 11.2023

Case Worker

Appleone-SCDHHS
03.2019 - 09.2020

Guest Receptionist

Residence Inn
10.2018 - 03.2019

Lead Teacher

Scholastic Minds Academy
05.2017 - 10.2018

IT Service Desk Technician

Nationwide
04.2015 - 11.2019

Physical Therapist Assistant

East Broad Chiropractic
01.2013 - 04.2014

Data entry operation/fraud protection

Discover
12.2012 - 04.2015

Guest specialist

Courtyard by Marriott
04.2011 - 09.2011

Marketing manager

Liberty Tax Service
01.2011 - 02.2011

Telemarketer

Jani-King Commercial Cleaning
09.2010 - 01.2011

Tier II Help desk Agent

AT&T Teleperformance
02.2008 - 08.2011

X-ray Medical Technician - undefined

Heritage College

Associate's - Business Management

Johnson & Wales University

A+, Network +, Security+ certification - Information Technology

Per Scholas Institution of Technology

High School Diploma -

Airport High School

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Jaliscia Williams