Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jamel Bryant
Ruffin
Work Preference
Summary
Dynamic customer service professional with a proven track record at Cracker Barrel Restaurant, excelling in problem resolution and relationship building. Adept at utilizing point-of-sale systems and enhancing customer satisfaction through active listening. Recognized for training new staff and implementing process improvements that elevated service quality.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Cracker Barrel Restaurant
Walterboro, SC
08.2025 - 06.2026
- Assisted customers by addressing inquiries and resolving issues in a timely manner.
- Processed orders and handled cash transactions accurately during busy periods.
- Supported team members in keeping the dining area clean and well-organized for guests.
- Helped train new staff on operational procedures and customer service expectations.
- Used point-of-sale systems for efficient order processing and transaction management.
- Managed customer complaints effectively, providing timely resolutions while remaining calm.
Leasing Consultant
Vivo Living LLC
Raleigh, NC
04.2024 - 09.2024
- Conducted property tours to showcase amenities and features to prospective residents.
- Assisted in processing lease applications and tenant screening procedures efficiently.
- Maintained accurate records of rental agreements and payment histories for compliance.
- Collaborated with maintenance teams to ensure timely resolution of resident requests.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
Customer Service Representative
MACYS Crabtree Valley
Raleigh, NC
08.2021 - 01.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed orders and managed cash transactions accurately during peak hours.
- Collaborated with team members to maintain a clean and organized dining area for guests.
- Assisted in training new staff on operational procedures and customer service standards.
- Utilized point-of-sale systems to ensure efficient order taking and transaction processing.
- Identified opportunities for process improvement, enhancing overall customer satisfaction experience.
Fulfillment Associate
Lowes Home Improvement Stores
Knightdale, NC
03.2020 - 06.2021
- Operated material handling equipment to efficiently process inbound and outbound shipments.
- Maintained accurate inventory records using inventory management systems.
- Collaborated with team members to optimize workflow in fast-paced environment.
- Ensured product quality by conducting thorough inspections prior to shipping.
- Trained new associates on safety protocols and operational procedures.
- Implemented best practices for order fulfillment, improving overall efficiency.
Cart Attendant
Walmart Supercenter
Walterboro, SC
03.2015 - 12.2018
- Collected and organized shopping carts, ensuring store cleanliness and accessibility.
- Assisted customers with cart retrieval during peak hours, enhancing shopping experience.
- Maintained cart corrals, optimizing space utilization and safety protocols.
- Collaborated with team members to streamline cart collection processes for efficiency.
- Implemented safety measures to prevent accidents while handling carts in parking areas.
- Trained new staff on best practices for cart management and customer service standards.
Courtesy Patrol
Reids Supermarket 1507
Walterboro, SC
10.2005 - 06.2013
- Monitored parking areas to ensure safety and compliance with store policies.
- Assisted customers with inquiries, improving overall shopping experience.
- Patrolled premises regularly to deter theft and vandalism effectively.
- Collaborated with security team to handle incidents and maintain order.
Mail Handler
United States Postal Service, USPS
Jamaica, NY
04.2005 - 09.2005
- Sorted and organized incoming mail for efficient processing and distribution.
- Operated automated mail handling equipment to support sorting activities.
- Assisted team members in maintaining workflow efficiency during busy periods.
- Guided new staff on safety protocols and standard operating procedures for mail handling.
- Tracked inventory levels of mailing supplies and suggested reorders when needed.
- Proposed process improvements that increased accuracy in mail sorting tasks.
Mail Handler
United States Postal Office
Jamaica, NY
04.2004 - 09.2004
- Sorted and organized incoming mail to ensure efficient processing and distribution.
- Operated automated mail handling equipment to streamline sorting operations.
- Coordinated with team members to maintain workflow efficiency during peak periods.
- Trained new staff on safety protocols and standard operating procedures for mail handling.
- Implemented process improvements that enhanced accuracy in mail sorting tasks.
Front Desk Receptionist
Iroquois Job Corps Center
Medina, NY
05.2001 - 10.2002
- Managed front desk operations, ensuring efficient guest check-ins and inquiries.
- Coordinated communication between departments to streamline visitor services.
- Maintained appointment schedules, optimizing staff availability for client needs.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Trained new staff on front desk procedures and customer service protocols.
- Implemented filing and data management systems for improved record-keeping accuracy.
Education
No Degree - Mass Communication
Genesee Community College
Batavia, NYBusiness And Office Technology - Business
Iroquois Job Corps
Medina, NY02-2002
High School Diploma -
Paul Robeson HS
Brooklyn, NY06-2000
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Computer proficiency
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Cracker Barrel Restaurant
08.2025 - 06.2026
Leasing Consultant
Vivo Living LLC
04.2024 - 09.2024
Customer Service Representative
MACYS Crabtree Valley
08.2021 - 01.2024
Fulfillment Associate
Lowes Home Improvement Stores
03.2020 - 06.2021
Cart Attendant
Walmart Supercenter
03.2015 - 12.2018
Courtesy Patrol
Reids Supermarket 1507
10.2005 - 06.2013
Mail Handler
United States Postal Service, USPS
04.2005 - 09.2005
Mail Handler
United States Postal Office
04.2004 - 09.2004
Front Desk Receptionist
Iroquois Job Corps Center
05.2001 - 10.2002
No Degree - Mass Communication
Genesee Community College
Business And Office Technology - Business
Iroquois Job Corps
High School Diploma -
Paul Robeson HS