Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Dantzler

Spartanburg

Summary

Professional driver prepared for role, bringing valuable experience in patient transportation and care. Known for punctuality and maintaining high standards of safety and comfort. Team-oriented with focus on collaboration and dependable service, ensuring adaptability to dynamic situations.

Professional driver with extensive experience in non-emergency medical transportation. Proven ability to ensure safe, timely, and reliable transport of patients. Strong focus on teamwork and adaptability to meet changing needs efficiently. Skilled in navigation, patient care, and maintaining vehicle hygiene, always prioritizing safety and comfort. Dependable and results-driven, consistently achieving high standards in service delivery.

Overview

18
18
years of professional experience

Work History

Non-Emergency Medical Driver

Ambustar Ambulance Service
02.2025 - Current
  • Improved patient satisfaction by providing timely and safe transportation to medical appointments.
  • Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
  • Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
  • Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
  • Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
  • Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
  • Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
  • Provided compassionate care, understanding the unique needs of each individual patient during transport.
  • Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
  • Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
  • Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
  • Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
  • Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.

Driver/Dispatcher

Spartanburg Regional Healthcare System
02.2022 - 11.2023
  • Dispatch/Supervise/Provide safe transportation for people to and from Dr appointments.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
  • Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
  • Maintained clean and organized vehicle, enhancing professional image of company.
  • Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.

Dispatcher/Driver Supervisor

Transportation on Demand inc
12.2020 - 12.2021
  • Dispatch/Supervise drivers and drive passengers to appointments. Hiring new employees, new hire paperwork, disciplining employees, creating spreadsheets for office as well as terminating employees.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
  • Assisted in resolving customer complaints and grievances.
  • Assisted in recruitment efforts by screening potential candidates, conducting interviews, and selecting qualified individuals for open positions within the driving team.
  • Consistently kept an open line of communication between upper management and driving staff members.
  • Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
  • Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
  • Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
  • Maintained high levels of confidentiality and discretion with sensitive information.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.

Store Manager

Murphy USA
08.2019 - 01.2021
  • Maintaining store profitability - Sell and market the company's products and services to current and prospective customers.
  • Manage the sales team to achieve or exceed store sales and other established goals. Maintain the highest level of customer service and highest level of compliance with all company policies and procedures.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

District Manager

GPM Investments
02.2013 - 02.2017
  • Responsible for hiring and training management teams as well as store staff. Ensuring all locations met requirement budgets for controls and sales. Supervised 10 locations and approximately 80 employees.
  • Performed quarterly employee performance appraisals and coached employees to improve performance.
  • Received Stewardship Award for 2014. This award was for best overall controls vs budget.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
  • Improved regional sales performance by implementing targeted training programs for store managers.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Built relationships with customers and community to establish long-term business growth.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

Store Manager/District Manager

R.L. Jordan Oil Co
01.2008 - 01.2013
  • Responsible for store operations including controlling payroll, inventory and cash management. Providing production direction to team members concisely to ensure understanding and fulfillment. A positive example for team members by working hard to execute a shift plan and ensuring swift and smooth production.
  • Delegating and encouraging teams to work together to make certain the store operates to meet/exceed company standards.
  • Received manager of the year award for the fiscal year of 2013 and largest increase in sales at 10.9% over year profit dollars.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Organized promotional events and interacted with community to increase sales volume.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Interacted well with customers to build connections and nurture relationships.
  • Reported issues to higher management with great detail.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Education

GED -

Boces Adult Education
Yorktown Heights, NY
06-1996

Skills

  • Defensive driving
  • Confidentiality compliance
  • Scheduling appointments
  • Vehicle inspection
  • Vehicle maintenance
  • Patient transport
  • Lifting techniques
  • Adaptive driving
  • Wheelchair assistance
  • Critical thinking
  • HIPAA compliance
  • Safe driving techniques
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • City and non-city driving
  • Multitasking
  • Punctuality
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Flexibility
  • GPS and route planning
  • Active listening
  • Effective communication
  • Decision-making
  • Transportation
  • Passenger safety
  • Physical strength
  • Heavy equipment operation
  • Self motivation

Timeline

Non-Emergency Medical Driver

Ambustar Ambulance Service
02.2025 - Current

Driver/Dispatcher

Spartanburg Regional Healthcare System
02.2022 - 11.2023

Dispatcher/Driver Supervisor

Transportation on Demand inc
12.2020 - 12.2021

Store Manager

Murphy USA
08.2019 - 01.2021

District Manager

GPM Investments
02.2013 - 02.2017

Store Manager/District Manager

R.L. Jordan Oil Co
01.2008 - 01.2013

GED -

Boces Adult Education

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James Dantzler