Summary
Overview
Work History
Education
Skills
License: LLR Residential Builders-44397 10.26.2020-present
Timeline
Generic

James Helms

Gilbert

Summary

Accomplished Master Plumber with 10 years of experience, specializing in expert troubleshooting and preventative maintenance. Proven track record of enhancing customer satisfaction and reducing callbacks through meticulous inspections. Adept at mentoring junior staff while ensuring compliance with plumbing codes and safety regulations.

Experienced with advanced plumbing techniques, including installation, maintenance, and repair of complex systems. Utilizes thorough problem-solving skills to diagnose and resolve issues efficiently. Track record of ensuring compliance with safety regulations and delivering high-quality results.

Knowledgeable plumber with extensive expertise in residential and commercial plumbing systems. Proven track record of successfully managing complex installations and repairs. Demonstrated ability to troubleshoot and resolve issues efficiently while maintaining high standards of safety and quality.

Dependable person, dedicated team player and top performer consistently meeting project deadlines and budget goals. Knowledgeable about importance of quality work and preventive maintenance. Over [Number] years of experience in residential and commercial plumbing.

Overview

11
11
years of professional experience

Work History

Master Plumber

Helms Plumbing Services, LLC
03.2019 - Current
  • Assisted in installation and repair of plumbing systems using hand and power tools.
  • Learned safety protocols to ensure compliance with local plumbing regulations.
  • Supported troubleshooting efforts for plumbing issues in residential settings.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Observed experienced plumbers to gain knowledge of industry best practices and techniques.
  • Engaged in customer service activities, addressing client inquiries about plumbing services.
  • Documented service reports detailing work performed for record-keeping purposes.
  • Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
  • Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
  • Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
  • Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
  • Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
  • Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
  • Enhanced customer satisfaction by accurately diagnosing and repairing complex plumbing issues in a timely manner.

Master Plumber

Cottrell and Co.
01.2014 - 02.2019
  • Participated in training sessions to enhance technical skills and plumbing knowledge.
  • Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
  • Increased company revenue by consistently upselling additional services and products based on clients'' needs.
  • Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
  • Offered guidance and training to junior team members.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Filled pipe systems with water and air to determine location of leaks.
  • Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
  • Inspected sewers and piping systems to assess quality and condition.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Eliminated risks by correctly identifying potential safety hazards.
  • Repaired plumbing systems, components, and equipment.
  • Read blueprints to determine appropriate materials and procedures for each project.

Education

GED -

T. L. Hanna High School
Anderson, SC
05-1997

Skills

  • Pump installation
  • Water heater repair
  • Expert troubleshooting
  • Sewer line maintenance
  • Residential plumbing
  • Commercial plumbing
  • Pipe insulation
  • Fixture installation
  • Plumbing code compliance
  • Industrial plumbing
  • Ventilation systems
  • Pressure regulation
  • Preventative maintenance
  • Leak detection
  • Skilled with both hand and power tools
  • Hand and power tools
  • Piping installation
  • Drainage systems repair
  • Remodels and new construction
  • Equipment operation
  • Blueprint reading
  • Staff management

License: LLR Residential Builders-44397 10.26.2020-present

License obtained

Timeline

Master Plumber

Helms Plumbing Services, LLC
03.2019 - Current

Master Plumber

Cottrell and Co.
01.2014 - 02.2019

GED -

T. L. Hanna High School

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James Helms