James Jeffcoat
Elgin
Summary
At Ryder Integrated Logistics, I spearheaded logistics improvements, enhancing efficiency and customer satisfaction. My expertise in logistics planning and exceptional team leadership led to significant service enhancements and cost reductions. Achievements include streamlining import/export procedures and fostering cross-functional collaboration, showcasing my ability to manage complex logistics challenges effectively.
Resourceful [Job Title] achieved customer fulfillment goals through effective management of cost and logistics determinants. Implemented plan to maximize company revenues with minimal additional resource investment. Worked closely with internal partners, and adopted new functional technology to meet preset goals and objectives.
Overview
13
13
years of professional experience
Work History
Manager of Customer Logistics
Ryder Integrated Logistics
02.2012 - Current
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Implemented continuous improvement initiatives within the logistics department, resulting in increased efficiency and effectiveness.
- Conducted regular performance reviews, resulting in a highly motivated and efficient team of logistics professionals.
- Facilitated cross-functional collaboration between departments to improve overall logistics operations.
- Improved customer satisfaction by resolving complex logistics issues and streamlining processes.
- Designed customized logistic plans tailored to meet specific client demands while maximizing available resources.
- Provided exceptional customer support by addressing inquiries promptly, tracking orders diligently, and providing updates proactively.
- Enhanced on-time delivery rates with proactive communication and coordination between teams.
- Streamlined import/export procedures, ensuring compliance with customs regulations and minimizing delays.
- Managed transportation budgets, identifying opportunities for cost reduction without compromising service quality.
- Maintained an organized record of all shipments, ensuring timely invoicing and payment tracking from clients.
- Reduced shipping costs through negotiation of carrier contracts and route optimization.
- Monitored logistics performance and identified improvement opportunities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Developed and maintained knowledgeable and productive team of employees.
Education
High School Diploma -
AC Flora High School
Columbia06-1992
Skills
- Warehouse management
- Logistics planning
- Demand forecasting
- Transportation management
- Cost reduction
- Employee supervision
- Safety standards
- Client relationship management
- Continuous improvement
- Work delegation
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Timeline
Manager of Customer Logistics
Ryder Integrated Logistics
02.2012 - Current
High School Diploma -
AC Flora High School
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