James Thomas
Abbeville
Summary
Qualified Customer Service Representative with four years experience in a fast paced, high volume call centers. The ability to perform a large variety of administrative and office support activities for the department to facilitate the efficient operation of the organization. Impeccable computer skills and very proficient in Microsoft office, Microsoft Word, and Data Entry. Excellent when it comes to Prioritizing, planning, organizing, attention to detail and accuracy, flexibility, adaptability and teamwork. Knowledge of clerical and administrative procedures and systems such as filing and record keeping. Exceptional in training staff and establishing rapport with clientele and a big emphasis in management and supervisory roles. Manager experience in planning, directing and overseeing the operations and fiscal health of a business unit, division, department, or an operating unit within an organization.
Overview
10
10
years of professional experience
Work History
Branch Manager
Wells Fargo Bank
Newberry
01.2020 - Current
- Manage employees and lead day-to-day responsibilities.
- Work to grow business and customer acquisition.
- Recruit and interview new employees.
- Assist with customer service to ensure overall customer satisfaction.
- Create effective strategies for meeting the goals of the organization as a whole.
Service Manager
Wells Fargo Bank
Greenwood
01.2019 - 01.2020
- I oversee daily branch activities.
- Monitors branch service quality and coaches staff to achieve appropriate levels.
- I manage and schedules tellers and customer service staff.
- I implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures.
- Handles more complex customer complaints and questions.
Personal Banker
Wells Fargo Bank
Greenwood
01.2019 - 12.2019
- Review clients' accounts and plans regularly to determine whether life changes, economic changes, environmental concerns, or financial performance indicate a need for plan reassessment.
- Years of retail experience following policies and procedures.
- Years of banking or retail operations experience.
- Years of leadership experience including coaching, training, or mentoring.
- Answer clients' questions about the purposes and details of financial plans and strategies.
Lead Teller
Wells Fargo Bank
Greenwood
01.2019 - 12.2016
- Receives checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipt.
- Experience coaching and developing team members around successful ways to help customers succeed financially.
- Conducts a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record changes.
- Experience leading and motivating others in a fast paced work environment.
- Experience directing work and monitoring performance of others.
Cruise Staff Manager
Disney Cruise line
Orlando
01.2015 - 12.2016
- Develops and brings to life entertainment and entertainment program with the objective of providing high class and continuous ambient entertainment and Passenger involvement throughout the Cruise.
- Motivates, trains and coaches the Entertainment Team.
- Demonstrates ability to entertain, communicate and socialize with persons of all ages and backgrounds.
- Provides the forthcoming cruise entertainment program for approval of the Cruise Director.
Education
High School Diploma -
Abbeville High School
Skills
- Exceptional Communicational Skills
- Microsoft Word
- Microsoft Excel
- Creative Problem Solver
- Strong Client Relations
- Very Positive Attitude
- Ability to interact and communicate effectively over-the-phone
- Ability to interact and communicate effectively through e-mail
- Ability to interact and communicate effectively face-to-face
- Customer service
- Employee training
- Branch operations
- Regulatory compliance
- Sales strategies
- Performance management
- Team building
- Conflict resolution
- Financial analysis
- Recruitment strategies
- Process improvement
- Strategic planning
- Data analysis
- Coaching techniques
- Business development
- Operational reports
- Information security
Phone Numbers
(864)353-2339, (864)366-6389
References
- Mary Smith 864-993-4253
- Treya Hawkins 864-980-0350
- Porche Henderson 864-344-5054
Timeline
Branch Manager
Wells Fargo Bank
01.2020 - Current
Service Manager
Wells Fargo Bank
01.2019 - 01.2020
Personal Banker
Wells Fargo Bank
01.2019 - 12.2019
Lead Teller
Wells Fargo Bank
01.2019 - 12.2016
Cruise Staff Manager
Disney Cruise line
01.2015 - 12.2016
High School Diploma -
Abbeville High School