JAMETRIA STALLWORTH
Rock Hill
Summary
Dynamic customer service professional with a proven track record at Spectrum, excelling in de-escalation techniques and active listening. Recognized for resolving complex issues and enhancing team performance through mentorship. I consistently deliver exceptional service, ensuring customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Spectrum
Charlotte
12.2020 - Current
- Educated customers on product features to promote effective usage and satisfaction.
- Resolved customer complaints efficiently, ensuring high levels of service.
- Handled 1,200 calls per fiscal month with professionalism and composure.
- Documented customer account interactions for accurate record-keeping.
- Mentored new hire agents as a progress partner, enhancing team performance.
- Diffused tense situations effectively while maintaining professionalism in stressful circumstances.
Account Service Representative
Sprint
Charlotte
02.2018 - 03.2020
- Trained and supported new team members on established procedures.
- Collaborated across departments to swiftly resolve complex customer issues.
- Prevented customer cancellations by addressing concerns effectively.
- Explained products, services, and account options in detail to customers.
Shift Manager
McDonald's
Rock Hill
09.2014 - 07.2016
- Supervised team members to maintain consistent service standards and efficiency.
- Implemented health and safety protocols to ensure a safe work environment.
- Managed inventory levels and coordinated stock replenishment processes.
- Operated cash register accurately, handling transactions, and balancing cash flow.
Education
Certification in Human Resource Management -
York Technical College
Rock Hill, SC05-2021
High School Diploma -
Northwestern High School
Rock Hill, SC05-2007
Some College (No Degree) - Early Childhood Education
York Technical College
Rock Hill, SCSuccessfully Completed The LEAP Program
Spectrum
Skills
- Microsoft Word and Excel
- De-escalation techniques
- Customer service excellence
- Interpersonal skills
- Active listening
- Verbal and written communication
Accomplishments
- 2x - Spectrum Bronze Winner
- 5x - Spectrum Silver Winner
Timeline
Customer Service Representative
Spectrum
12.2020 - Current
Account Service Representative
Sprint
02.2018 - 03.2020
Shift Manager
McDonald's
09.2014 - 07.2016
Certification in Human Resource Management -
York Technical College
High School Diploma -
Northwestern High School
Some College (No Degree) - Early Childhood Education
York Technical College
Successfully Completed The LEAP Program
Spectrum