Summary
Overview
Work History
Education
Skills
Timeline
Additional Information
AdministrativeAssistant
Jamica Boozer

Jamica Boozer

IT services
Sumter

Summary

Career Highlights and Achievements Highly efficient professional offering experience in Remote client support , Team leadership . High ticket sales and payment processing . Recognized throughout my career for demonstrating the ability to analyze Escalated phone calls and deliver value - added solutions to meet customer's needs Authorized to work in the US for any employer

Overview

7
7
years of professional experience

Work History

Medical Transportation Mangement

Medical Transportation Management
01.2025 - Current
  • Manage executive calendars by scheduling and coordinating over 70-100 appointments daily ensuring efficient time management and smooth work flows
  • patient registration and scheduling
  • insurance verification and eligibility
  • electronic health records
  • HIPPA Compliance and patient confidentiality
    health care insurance .
  • medical terminology and documentation
  • orchestrating transportation solutions
  • implementing transportation arrangements
  • overseeing transportation request
  • Patient record accuracy
  • insurance card and ID Veification
  • allows elgible members to book transportation in advance , typically with specific pick uup time and location ensuring a ride is available when needed


  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Health Care Specialist

KnippeRx
06.2023 - 12.2024
  • Completed customer insight reports and input over 12,000 units of sensitive datta
  • Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.
  • Received Kentucky board pharmacy certification
  • Refilled Customer prescription's
  • Preforming leadership call backs ensuring proper tracking and timely follow-ups
  • Obtained leadership roal
  • Tracking orders , Expediting medication deliveries
  • Working with doctors and nurses offering perfection to patient needs
  • Received a 5-star customer satisfaction rating through voice , chat and email communications
  • Provided prompt customer support with a professional , friendly and patient attitude

Telemarketing Representative

InfoCision-Ohio City, OH
01.2021 - 06.2023
  • Effectively pitching products or services to potential customers
  • Communicated product features persuasively, overcoming objections
  • Answered 250 ( avg). calls per day exceeding quota by 15%
  • Proactively memorized over 55 company product and services
  • Outbound Remote Calls
  • St.Jude children’s hospital
  • Meaningful beauty
  • Jerusalem, prayer team
  • Turning point ministries
  • Leaf filter gutter protection
  • Generac generators

Insurance Reimbursement Specialist

Talent Bridge-Sumter, SC
04.2018 - 04.2020
  • Contacts insurance companies to verify patients specific benefits
  • Ask appropriate questions regarding patients benefits and complete data entry and / or appropriate forms to documents patients benefits coverage
  • Assist providers insurance companies, external and internal partners with all inquiries
  • Insurance verification obtain insurance information from patients to submit claims
  • Review all patient insurance information to appropriate program associates
  • Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage , cost share and access/ provider options
  • Identifies any restrictions and details on how to expedite patient access

Education

High school diploma -

Skills

    Customer Service Representative (7 years)

  • excel
  • windows
  • shortcuts
  • Verbal communication
  • Problem resolution
  • Computer skills
  • Excellent communication
  • Critical thinking
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Shipping And Receiving (2 years)
  • Lead Person , SMO (1 year)
  • Sewing (10 years)
  • Molding (1 year)
  • Excel
  • Data Entry
  • Fast learner
  • Manufacturing
  • Telemarketing
  • Sales

Timeline

Medical Transportation Mangement

Medical Transportation Management
01.2025 - Current

Health Care Specialist

KnippeRx
06.2023 - 12.2024

Telemarketing Representative

InfoCision-Ohio City, OH
01.2021 - 06.2023

Insurance Reimbursement Specialist

Talent Bridge-Sumter, SC
04.2018 - 04.2020

High school diploma -

Additional Information

  • Microsoft word
  • Google drive
  • Teams
  • Dropbox
  • Airtable
  • Note pad plus plus
  • Microsoft drive
  • Microsoft
  • Willing to work late nights over time and weekends
  • Dependable and trustworthy
  • Punctual
  • Prolonged standing twisting
  • Attention To Detail
  • Open Availability
  • Dependability

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Jamica BoozerIT services