Jamie Baranowski
Charleston
Summary
Dynamic Office Manager at PACK Athletics with a proven track record in scheduling management and staff training. Expert in office procedures and customer service, enhancing operational efficiency and client satisfaction. Recognized for identifying policy improvements and fostering a collaborative environment, ensuring seamless operations in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Office Manager
PACK Athletics
Mt. Pleasant
11.2024 - Current
- Scheduled daily shifts for 40 coaches at competitive cheer gym, ensuring optimal coverage.
- Managed bookings and inquiries for seasonal classes, parties, and private sessions.
- Conducted interviews and trained front desk staff to enhance operational efficiency.
- Assisted with local cheer competitions, facilitating smooth event execution.
- Executed opening, closing, and shift change functions to maintain operational standards.
- Resolved customer inquiries promptly while nurturing positive client relationships.
- Maintained inventory levels by ordering necessary supplies and equipment.
- Responded professionally to inquiries via phone and email, enhancing customer satisfaction.
- Identified areas where improvements could be made in terms of reviewing policies and procedures.
Administrative Coordinator I
Medical University of South Carolina
Charleston
02.2023 - 11.2024
- Coordinated schedules, travel, and meetings for various C-suite leaders with precision.
- Audited and processed payroll and procurement actions across multiple departments.
- Reviewed invoices for accuracy prior to submission for payment approval.
- Provided comprehensive administrative support to Digestive Health ICCE Medical Chief and System Administrative Officer.
- Processed supplier invoices, reconciled purchases, and managed expense variances for bariatric, transplant, and digestive health teams.
- Assisted operations and scheduling managers with staff backfilling and onboarding.
- Took detailed minutes during biweekly leadership meetings.
- Organized internal meetings, overseeing scheduling, logistics, and catering arrangements.
Senior Patient Access Specialist
Roper Mt. Pleasant Hospital
Mt. Pleasant
01.2017 - 02.2023
- Compiled and updated employee schedules to optimize staffing efficiency.
- Assisted supervisor with daily reports and contributed to leadership meetings.
- Trained new employees on operational procedures for swift adaptation.
- Checked patients in and out of emergency department, including direct admissions.
- Verified insurance benefits and explained Medicare patient rights to admitted individuals.
- Collected patient financial liabilities to enhance billing processes and cash flow.
- Addressed patient inquiries, resolving concerns promptly and effectively.
- Supported emergency department registration during peak times for streamlined patient processing.
PracticeWORKS Pre Services Representative
Roper St. Francis Hospital
Charleston
01.2013 - 01.2017
- Collaborated with specialty offices to schedule and authorize diagnostic tests in hospital setting.
- Verified commercial, private, and Medicare/Medicaid insurance benefits efficiently.
- Collected patient financial liabilities to ensure accurate billing practices.
- Monitored incoming emails, responding to inquiries promptly within established timeframes.
- Fostered relationships with customers through exceptional service and support.
- Managed workflows to meet deadlines while maintaining quality standards.
- Provided guidance to colleagues, promoting a collaborative work environment.
- Received multiple employee of the quarter awards for outstanding customer service.
Financial Service Representative
Roper Physician Network
Charleston
11.2010 - 03.2013
- Conducted financial discussions with patients to assess needs and offer tailored solutions.
- Applied patients to various foundations for financial assistance.
- Verified benefits for commercial, private, and Medicare/Medicaid insurance.
- Pre-certified chemotherapy regimens in compliance with Medicare and NCCN guidelines.
- Reviewed, submitted, posted, and appealed denied claims and financial assistance checks.
Patient Account Representative
Central Georgia Cancer Care
Warner Robins
12.2007 - 10.2010
- Verified commercial, private, and Medicare/Medicaid insurance benefits for patients.
- Pre-certified patient visits, chemotherapy drugs, outpatient procedures, and inpatient admissions.
- Analyzed patient financials for chemotherapy regimens in accordance with Medicare and NCCN guidelines.
- Reviewed and appealed denied claims to secure appropriate reimbursements.
- Established payment arrangements with patients to facilitate timely financial transactions.
Front Office and Billing Manager
Whitson Chiropractic
Tucson
04.2006 - 11.2007
- Certified chiropractic assistant in Arizona, ensuring compliance with state regulations.
- Processed electronic billing for insurance companies and CMS-1500 paper forms.
- Obtained authorization from insurance providers for examinations and treatments.
- Posted payments from patients and insurance companies accurately and efficiently.
- Reviewed denied Explanation of Benefits to address billing discrepancies.
- Managed patient chart organization, including pulling, filing, and data entry.
- Handled multiple phone lines to schedule appointments and relay messages.
Front Office and Billing Associate
Gary Grammond, O.D.
Tucson
01.2004 - 11.2007
- Secured authorization from insurance companies for patient exams.
- Prepared and submitted insurance claims with accuracy.
- Processed payments from insurance and patients efficiently.
- Executed optometry technician tasks to assist the physician.
- Managed patient check-in and check-out procedures.
- Conducted data entry, pulling, and filing of patient charts.
- Compiled daily, weekly, and monthly statements for practice manager.
- Scheduled appointments and handled incoming phone inquiries.
Education
Certified Professional Coder -
Roper St. Francis Hospital
Charleston, South Carolina01.2018
Associate in Specialized Business Degree - Accounting
Lehigh Valley College
Allentown, Pennsylvania01.2003
Skills
- Office procedures expertise
- Payroll administration
- Staff training and development
- Office administration
- Scheduling management
- Attention to detail
- Customer service and support
- Goal setting
- Policy modification
- Accounts receivable management
- Data entry and billing
- Patient assistance and customer service
- ICD-10 and CPT coding
- Insurance billing and verification
- CMS-1500 processing
- Medical records management
- Insurance procedures expertise
- Electronic health record systems
- Epic and Cerner proficiency
- Microsoft Office applications proficiency
- Patient accounting knowledge
- Explanation of benefits understanding
- Fee schedule analysis
Timeline
Office Manager
PACK Athletics
11.2024 - Current
Administrative Coordinator I
Medical University of South Carolina
02.2023 - 11.2024
Senior Patient Access Specialist
Roper Mt. Pleasant Hospital
01.2017 - 02.2023
PracticeWORKS Pre Services Representative
Roper St. Francis Hospital
01.2013 - 01.2017
Financial Service Representative
Roper Physician Network
11.2010 - 03.2013
Patient Account Representative
Central Georgia Cancer Care
12.2007 - 10.2010
Front Office and Billing Manager
Whitson Chiropractic
04.2006 - 11.2007
Front Office and Billing Associate
Gary Grammond, O.D.
01.2004 - 11.2007
Certified Professional Coder -
Roper St. Francis Hospital
Associate in Specialized Business Degree - Accounting
Lehigh Valley College
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