Jamie Evans
Simpsonville,SC
Summary
Self directed, customer service oriented professional, who demonstrates sound judgment, attention to detail team player and leadership skills. Effective communicator, building relationships with management, customers, and staff. Ability to operate with high degree of sensitivity and confidentiality. Proficient in Microsoft Word: typing speed 52WPM Skilled at establishing priorities , meeting deadlines, working with a team, and working well unsupervised. Follows policies to ensure consistent standards
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Kevin Whitaker Chevrolet And Cadillac
06.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Store Manager
Dollar General
10.2020 - 04.2022
- Schedules, ordering product, customer service, budgeting, planograms, Freight. Receiving multiple trucks, dealing with vendors, business center and how it pertains to company and employees.
Assistant General Manager
Dollar Tree
11.2018 - 03.2019
- Assisted with all administrative needs such as recordkeeping, payroll administration, and accounts payable.
- Achieved operational, financial, and customer service targets consistently with well-balanced staff schedules and assignments.
- Managed relationships with business vendors, verifying performance and resolving concerns.
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Enhanced business-wide performance with improved procedures and workflows.
- Increased sales with multifaceted approaches involving employee coaching, customer service, and team motivation.
Business Owner
The Country Store @ Magnolia Oaks Farms
10.2005 - 02.2019
- Adapted to changing business conditions and market demands, tracking trends and capitalizing on emerging opportunities.
- Achieved budget targets with effective expense controls and careful monitoring of employee work.
- Developed business from ground up, bringing in $65,000 in yearly revenue.
- Stayed on top of business accounting, checking records regularly to identify and resolve problems.
- Handled team, customer, and vendor conflicts with knowledgeable, fair approach.
- Organized and approved promotional campaigns.
- Improved organizational efficiency with clear responsibilities, policies and cross-functional procedures.
Pharmacy Technician
CVS Pharmacy
08.2015 - 08.2016
- Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
- Handled [Number]+ prescription orders per week at counter, drive-thru, and via delivery service.
- Kept inventory accurate with effective management and regular cycle counts.
- Reconciled account issues and resolved prescription problems via telephone and at counter.
- Maintained efficiency by balancing customer needs with pharmacy workload.
- Avoided product waste with proper stock rotation procedures.
- Assisted with billing, entering orders with high accuracy and verifying insurance.
- Supported pharmacists by measuring, counting and labeling prescriptions.
- Met customer needs with fast and knowledgeable pharmacy support.
- Promoted sales of target items through conversations and special displays.
- Protected individuals by following aseptic techniques and preparing items under sterile conditions.
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers.
- Verified level of supplies and requested new inventory to meet service levels.
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
- Protected company and customer data by consistently following HIPAA and company safety/guidelines policies.
- Assisted handicapped/ill customers with sales and service needs.
Veterinary Technician Assistant
Hillcrest Animal Hospital
11.1998 - 07.2004
- Assisted veterinarian during medical and surgical procedures.
- Sanitized, restocked, and organized examination rooms.
- Trained and mentored 10 new veterinary technicians on animal care procedures, facility policies, and industry best practices.
- Communicated effectively with clients by phone and text to provide status updates on animal care and pickups.
- Cleaned, maintained and sterilized animal care instruments and equipment.
- Helped determine nature of illnesses and injuries by assisting veterinarians.
- Assisted with surgical procedures by preparing equipment and passing instruments.
- Minimized spread of disease with frequent cleaning of kennels, holding areas and examination rooms.
- Delivered emergency first aid to sick or injured animals.
- Controlled insect pests with animal baths and sprays.
- Maintained full compliance with legal, health, and safety regulations.
- Developed solid relationships with staff, customers, and vendors.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
- Trained junior team members and mentored on important procedures.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Monitored employees and guests to prevent accidents/injuries.
- Approached and solved work problems with initiative and knowledge of hospital operations.
Education
Associate degree - Medical Billing & Coding
Ultimate Medical Academy
Tampa, FL08.2016
Skills
- Detail oriented
- Time management
- Task prioritization
- Troubleshooting techniques
- Performance improvement
- Order processing
Certification
- Working towards CPC-A certification
- World of Medicare, CMS form 1500, Medicare Fraud and Abuse prevention, detection and reporting
KEY QUALIFICATIONS
Medical Billing & Coding, ICD-9-CM, HCPCS, CPT, Introduction to ICD-10-CM, Co-payments & deductibles, Greenway PrimeSUITE, Electronic Medical Records, EHR/EMR, Practice management software, Insurance billing procedures, Insurance verification, Medical records management, Anatomy & physiology, Medical terminology, Disease process, HIPAA, MEDicare, MEDicaid, TRICARE CMS 1500 CMS 1450(UB-04) EOB's Managed care(HMO,PPO,and POS), Insurance claims processing, Electronic payment posting, Appointment Scheduling , Government & third party payers, Office Management , Data Entry, 10 key skills Microsoft Office/Word.
Timeline
Administrative Assistant
Kevin Whitaker Chevrolet And Cadillac
06.2023 - 04.2024
Store Manager
Dollar General
10.2020 - 04.2022
Assistant General Manager
Dollar Tree
11.2018 - 03.2019
Pharmacy Technician
CVS Pharmacy
08.2015 - 08.2016
Business Owner
The Country Store @ Magnolia Oaks Farms
10.2005 - 02.2019
Veterinary Technician Assistant
Hillcrest Animal Hospital
11.1998 - 07.2004
Associate degree - Medical Billing & Coding
Ultimate Medical Academy
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