Jamie Hightower

Client Relationship Management:

• Develop and nurture long-term relationships with key decision-makers at client companies such as Discover Financial, Ford Manufacturing, US Cellular, Allegis Accounts- General Motors and Samsung.
• Proactively understand client business needs, strategic goals, and staffing challenges- working with client managers and directors, also, non client facing MSP staffing coordinators.
• Conduct regular check-ins with clients to assess their satisfaction and identify new opportunities.

Business Development:

• Identify potential new clients within assigned territory or industry sector.
• Conduct sales presentations and proposals to secure new business.
• Negotiate contracts and direct hire roles and along with mark up pricing with clients.
• Recruitment and Candidate Sourcing:
• Collaborate with Epitec's recruiting team to identify qualified candidates that match client requirements.
• Screen and interview potential candidates to assess their skills and fit for the role.
• Present candidates to clients and manage the interview process through onboarding and start date.

Project Management:

• Manage the entire recruitment lifecycle for assigned client accounts, from initial needs analysis to candidate onboarding.
• Ensure timely delivery of candidates and compliance with client expectations.
• Monitor project timelines and budgets.

Reporting and Analysis:

• Track key performance indicators (KPIs) related to sales, placements, and client satisfaction using SQL Reporting, Acumen, Dynamic CRM and Bullhorn ATS systems.
• Generate regular reports for internal stakeholders and clients within VMS tracking tools such as Fieldglass, Beeline, Workday Vndly, and B2B.
• Analyze market trends and identify new business opportunities.
• Proven experience in sales, account management, or staffing within a professional services environment.
• Excellent communication and interpersonal skills to build rapport with clients and candidates.
• Strong understanding of recruitment processes and candidate evaluation methods.
• Ability to manage multiple priorities and deadlines effectively.
• Strong analytical skills to identify client needs and market trends.
• Proficiency in CRM systems and Microsoft Office Suite with focus within Outlook, Word, and Excel.

• Provide leadership, support, and accounting for partnered online sitter placement agency.
• Perform and assist with all financial reporting; including statements: creating invoices and collect overdue client accounts.
• Resolve billing and collection issues.
• Manage monthly payroll distributions.
• Collaborate with clients and sitter members on a regular bases to keep a strong professional relationship with referrals.
• Booking sitters/nannies to requested clients in need/requests.
• Communications: online requests via website, email, phone application, phone services.
• Hire/screening potential sitters/nannies (face to face) that meet our companies high standards of child/animal care.
• Develop/maintain monthly, quarterly, and annual profit statements [earnings/losses/refunds].
• Ability to analyze cost control in a timely and frequent financial informational need.
• Setting goals and objectives to strive month to month, year to year.
• Top-notch social media tools and technologies with creating and implementing successful social media campaigns.
• Social content calendars, manage phases of digital marketing initiatives through delivery and optimism.

• Support Operations Manager within private holding company guidelines
• Constantly demonstrate talent for quick learning on new tasks and completing assignments ahead of schedule while maintaining high accuracy: Excelled within fast-paced environment, continually taking on increased levels of responsibility
• Scheduling executive team meetings including taking notes for review/recap to meet goals
• Upkeep with current events involving sales/marketing technics
• Working closely with clients on promotional products/giveaways/what's new for social media monitoring and advertising along with communication gateway to operations manager
• Tracking/routing for shipments outgoing and incoming involvement with the manufacturing facilities

• Execute broad range of hospitality duties in private club/community setting directed by clubhouse general manager.
• Profit driven food and beverage coordinator with proven success leading startup, turnaround, and highgrowth operations.
• Strengths in building cohesive, top performing and member related team members.
• High energy F&B professional with a history of achieving record set goals and gains
• Using JONAS programming and Office 365 to run the day to day programming within front and back of the house [kitchen staff/services staff].
• Contributed substantially to reducing outstanding accounts receivables through improving ordering and reducing usage of supplies.
• Scheduling staff according to upcoming events/parties/golf outings/dining services.
• Stepping in as leadership when short staffed to expo orders/bartend/serving.

• Provide guest services and communications, A/P and A/R knowledge within a property management company.
• Perform accounts receivable and accounts payable functions, balance cash/credit, and posting maintenance invoices per client request.
• Accurately posting transactions utilizing proprietary data system.
• Employed outstanding communications skills in interacting closing with clients throughout phases of billing/collections/maintenance.
• Personally, advertising listings during showings
• Contributed substantially to reduce outstanding accounts before collections process.
• Using key knowledge of technology to up-keep listings and client profiles along with member billing processes.
• Booking vendors and staffed maintenance per requests.

• Provide administrate duties to the executive team.
• Perform and assist with all office duties, phone communications, ordering supplies, setting appointments, keeping website updated with new productions and promotions.
• Day to day errands ranging from bank runs to mail trips.
• General receptionist/administrative tasks.