Jamie Moten

Conduct thorough inspections of incoming materials to ensure compliance with quality standards.

Identify and document defects or discrepancies in products, leading to improve quality control processes.

Utilize inspection tools and equipment to assess product specifications and tolerances accurately.

• Inspected incoming and outgoing materials for accuracy and quality.
• Performed visual inspections and non-destructive tests where appropriate.
• Communicated with production team members about quality issues.
• Identified and documented quality discrepancies for management to develop resolutions.

• Led customer service team, enhancing communication and collaboration across departments.
• Developed training programs for new representatives, improving onboarding efficiency and knowledge retention.
• Implemented quality assurance processes, ensuring consistent service delivery and customer satisfaction.
• Analyzed customer feedback to identify trends and drive improvements in service protocols.
• Managed scheduling and workflow, optimizing resource allocation for peak operational efficiency.
• Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
• Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.