Jamie Proctor
Waterloo
Summary
Dynamic sales professional with a proven track record at Airgas USA, LLC, excelling in customer service and relationship building. Skilled in inventory management and upselling, I consistently enhance customer satisfaction and loyalty. Dependable team player, recognized for training new hires and driving performance improvements in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Inside Sales Representative/Driver
Airgas USA, LLC
06.2012 - Current
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in inventory management to ensure product availability and organization on sales floor.
- Trained new team members on product knowledge and customer engagement techniques to drive performance.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and promoting positive brand image.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Route Sales Representative
Frito Lay
05.2006 - 06.2012
- Managed daily route operations, ensuring timely delivery of products to diverse customer locations.
- Developed strong relationships with clients, enhancing customer satisfaction and loyalty through effective communication.
- Implemented efficient inventory management practices, reducing product wastage and optimizing stock levels.
- Trained new hires on company policies and operational procedures, fostering a knowledgeable team environment.
Route Sales Representative
Coca Cola Bottling Co Consolidated
07.1999 - 05.2006
- Conducted regular safety inspections of delivery vehicles, maintaining compliance with safety regulations and standards.
- Led initiatives to improve delivery efficiency, resulting in reduced travel time and increased customer reach.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Collaborated with cross-functional teams to align sales strategies with operational capabilities for enhanced performance.
Combat Engineer
US Army
06.1995 - 06.1999
- Developed strategic plans for explosive hazard clearance operations.
- Oversaw maintenance of engineering vehicles and equipment, ensuring operational readiness.
- Participated in joint training exercises with foreign military forces, fostering international relationships and collaboration.
- Operated various heavy machinery for construction tasks under diverse environmental conditions.
- Led demolition projects with precision and accuracy, ensuring successful completion within deadlines.
- Enhanced team efficiency by streamlining communication and coordination in high-pressure situations.
- Conducted thorough maintenance checks on vehicles and equipment, reducing downtime due to malfunctions.
- Trained new recruits on proper equipment usage and safety protocols, increasing overall unit proficiency.
- Employed, fired and recovered anti-personnel and anti-tank mines.
- Placed explosives and performed mine-sweeping activities on land.
- Maintained 100% accountability of assigned equipment worth more than $[Amount].
Education
High School Diploma -
Greenwood High
Greenwood SC06-1995
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Upselling and cross selling
- Driven
- Customer relationship building
- Dependable
- Teamwork
- Stock management
Certification
LP gas resell permit holder, Class A Hazmat/tanker licensed.
Timeline
Inside Sales Representative/Driver
Airgas USA, LLC
06.2012 - Current
Route Sales Representative
Frito Lay
05.2006 - 06.2012
Route Sales Representative
Coca Cola Bottling Co Consolidated
07.1999 - 05.2006
Combat Engineer
US Army
06.1995 - 06.1999
High School Diploma -
Greenwood High
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