Jamie Staley
Blythewood
Summary
Dynamic professional with extensive experience at Time Warner Cable, excelling in customer service and conflict resolution. Proven ability to analyze data and implement strategies that enhance customer retention. Proficient in Microsoft Office, with a keen attention to detail, ensuring operational excellence and a positive experience for clients and colleagues alike.
Overview
22
22
years of professional experience
Work History
Substitute Teacher, K-12
ESS Education South Carolina
Blythewood
12.2024 - Current
- Adapted lesson plans to meet the individual needs of each student.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Supervised lunchroom duties, playground activities, field trips and after-school programs.
- Educated students in various subjects to provide seamless transition during absence of head teacher.
- Provided classroom instruction outlined in teacher's lesson plans.
- Addressed individual student needs and accommodated learning differences.
Door Dash Driver
DoorDash
Blythewood
09.2023 - Current
- Responsibilities include picking up and delivering orders promptly, while adhering to company standards.
- Managing multiple orders and locations, and safely navigating the area.
- Need to communicate effectively with customers and merchants, ensuring a positive experience.
Mortgage Specialist
OCI Loans
Ocala
06.2024 - 07.2024
- Assist in setting up mortgage loans.
- Work through applications via Microsoft Outlook, and various systems within Microsoft.
Shipment Coordinator
Shaw Industries/ thru Insight Global
Cartersville
01.2024 - 04.2024
- Ensure packages are out by the end of the business day through FedEx.
- Send and receive corresponding emails throughout the company to ensure delivery.
- Deliver mail to office workers.
- Assist in any ongoing projects throughout the company.
- Keep inventory of all products in the shipping area.
Office Administrator
Staley's Transport
Asheboro
08.2014 - 07.2023
- Establish, maintain, and update files, records, and other documents; develop, and maintain data.
- Coordinated the distribution of all payroll checks, remittances, and W-2s to employees.
- Schedule freight deliveries, and arrange pickups of shipments.
- Scheduled truck drivers, relaying shipment details as arranged with customers, and setting up drivers' routes.
Assistant Manager
Time Warner Cable
Wilmington
01.2008 - 06.2010
- Analyzed business performance data and forecasted business results for upper management.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assist in all store-level operations, including staff hiring, training, evaluation, and work schedules.
Retention Specialist
Time Warner Cable
Wilmington
05.2003 - 01.2008
- Analyzed customer feedback and developed new techniques to ensure customer retention.
- Liaised with IT department to improve system functionalities for better customer experience and retention.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Facilitated training sessions for customer service representatives on best practices for customer retention.
- Generated monthly reports outlining progress made towards meeting retention objectives.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
Education
Associate of Science - Microcomputer Applications Specialist
Miller-Motte Business College
Wilmington, NC09-2000
Skills
- Classroom management
- Microsoft Office
- Data entry
- Customer service
- Conflict resolution
- Attention to detail
- Microsoft Outlook
- Reporting
Timeline
Substitute Teacher, K-12
ESS Education South Carolina
12.2024 - Current
Mortgage Specialist
OCI Loans
06.2024 - 07.2024
Shipment Coordinator
Shaw Industries/ thru Insight Global
01.2024 - 04.2024
Door Dash Driver
DoorDash
09.2023 - Current
Office Administrator
Staley's Transport
08.2014 - 07.2023
Assistant Manager
Time Warner Cable
01.2008 - 06.2010
Retention Specialist
Time Warner Cable
05.2003 - 01.2008
Associate of Science - Microcomputer Applications Specialist
Miller-Motte Business College
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