Jamie Vaughan
Gaston
Summary
Proud US Army veteran with rare combination of discipline, leadership talents, and strategic planning skills along with expertise across change management, hardware/software, storage-based technology, cloud technology, and virtual server infrastructures. Innovative technology leader with years of experience aligning technology services with business needs and developing winning IT teams with laser focus on empowering users, building conducive workplace cultures, and supercharging businesses. Recent graduate of Leader quest, an ACI Learning Company for Advanced Infrastructure Support and Cybersecurity Programs. Extensively trained in Windows 10, End-User Support, Troubleshooting, Networking, Risk Management, and Multiple Forms of Antivirus Software.
Overview
31
31
years of professional experience
Work History
Systems Support Analyst (Contract)
Blue Cross Blue Shield
Columbia
09.2021 - Current
- Kept Information System Manager and Product Owner informed of us all matters of importance, which were directly reflecting the software used within our container.
- Ensured adequate performance and operation of the systems - monitored the performance/operation, diagnosed and addressed any problems that arose daily or while on call.
- Developed vendor relations to help build better products and to be able to solve complex IT and Product Development that would resolve problems within the interfaces, consoles, and servers.
- Monitored the performance of individual applications to ensure systems perform efficiently.
- Assisted in setting up several network appliances using systems with administrative privileges.
- Provided support for middle-tier (Tomcat and Apache), ALM tools with Security Centers of Nessus and TripWire and monitoring tools (site scope and Splunk).
- Performed upgrades, maintenance, and implanted system modifications on serval systems, Algosec; BlackDuck; Cisco Secure Workload; Exabeam; Extrahop; Nessus; Super Charger; TADDM; TrendMicro; TripWire; VMWare
- Actively participated in meetings or other project activities to produce project deliverables.
- Completed several 912 audits with zero findings, only group out of all BCBs to be able to do that for 2022.
Project Manager/Data Administrator II
Verizon
Columbia
04.2021 - 04.2022
- Developed and maintained database function, managed data backup and recovery archiving systems.
- Lead all aspects of projects, including capacity planning, resource allocation, projection documentation, client engagement, and change management.
- Enhanced project-wide efficiencies by creating 15+ filters and dashboards JIRA monitors to progress of 300-350 bugs and enhancement tickets.
- Addressed and resolved project risks, roadblocks and obstacles while securing resources to efficiently complete deliverables.
- Addressed and resolved project risks, roadblocks and Worked with the LINUX and Engineering Team to design and build out better customer experience.
Information Technology Specialist
Department of Veteran Affairs/Veterans Benefits Administration
Seattle
12.2017 - 09.2021
- Hold full accountability for installing and configuring LAN/WAN, using expertise across Cisco routers, switches, and firewalls.
- Conduct troubleshooting tasks on VLANs, trunking (port tagging), spanning-tree, protocols, Transmission Control Point/Internet Protocols (TCP/IP), and Software Defined Network (SND) with Open vSwitch.
- Deliver end-user support to 850+ staff while also mitigating issues related to network outages and service disruptions.
- Played key role in supporting Veteran Affair Continuous Ready in Information Security Program as contractor.
- Used Nessus to report any software breaches with iCAMP reports, software version and any violations that reports to TMP (Trusted Platform Module).
- Strengthened IT infrastructure by establishing LAN/WAN, implementing AirWatch Tokens into users iPhones, and installing over one hundred Cisco switches to utilize various VLANs.
- Improved IT security and reporting functions by training 50+ Veterans Affair Office of Information Technology Specialists throughout US, sharing subject matter expertise, and providing outstanding customer support.
- Strong experience architecting and scripting Operating System Deployments using SCCM
- Understands and applies the various IT methodologies which include System Infrastructure Project Management, Development of Technology and Service Management.
- Maintained business continuity by executing weekly backup procedures, performing data recovery tasks, and providing efficient network support.
Distribution Center Manager
Ceasarsstone US
Kent
02.2016 - 11.2017
- Orchestrated day-to-day and long-term operations for the distribution center, including all aspects of network infrastructure (router, switches, wireless devices and VOIP phones).
- Supervised and trained 50+ direct reports across Picking, Packing, Shipping and Auditing departments. Governed key operational tasks, including managing vehicle fleet, organizing logistics, and ad-hoc problem solving.
- Drove operational efficiency to 98% by leveraging Lean principles and consistently executing all operational KPI expectations in inventory accuracy, on time delivery, product accuracy, and throughput.
Desktop Support Technician (Contract)
Denali Advanced Integration
Bellevue
06.2015 - 01.2016
- Leveraged project management and technical troubleshooting skills to provide customers with support.
- Managed various tasks, including antivirus removal, basic diagnostics, and hardware installation/replacement.
- Achieved all KPI goals by using innovation to re-IP 600+ devices throughout hospital, establish training on Kronos devices, and re-IP 4K+ end user medical devices within all Swedish hospitals throughout Seattle.
- Resolved any circuit with network troubleshooting, data issues, security, and access control issues to ensure 24/7 system access. Managed domain users and groups in AD and created group policies to keep the network secure.
Project Manager (1st Sergeant) Various Positions
United States Army
Fort Drum
06.1994 - 06.2015
- Owned direct responsibility for delivering technology projects on-time and within scope of budget.
- Oversaw full project lifecycle, from design to deployment using Agile methodologies.
- Coordinated with Project Management Office staff to share project updates and mitigate risk.
- Configured Active Directory and disk quota on Windows 2012 servers.
- Managed all enterprise Windows Servers 2003, 2008, 2012 and 2012 with vSphere client 5.1. Supervised 35 VM servers and backups.
- Managed VPN users and Active Directory by resetting passwords, unlocking accounts, adding users, and GP (Group Policies).
- Enhanced team productivity and automated repetitive tasks by using batch files, PowerShell, VBScript, and Python.
- Designed, implemented, and troubleshot Cisco unified communication solutions including call processing, voice gateways & LAN/WAN infrastructure.
- Analyzed business requirements to design and implement an infrastructure solution using Cisco technologies, created IP addresses for individuals and stacked Cisco Switches, set up VLANs for printer servers, WAPs and PCs.
- Enhanced IT service delivery by creating a solution involving User Interface (UI) and data analysis component that integrated with duplicate file finder while also approving all subcontractor and vendor invoices and maintaining 100% accuracy.
Education
Master of Science - Data Modeling/Warehousing & Database Administration
Southern New Hampshire University
Bachelor of Science - Technical Management - Networking & Communications
DeVry University
Skills
- Leadership
- Virtual LAN (VLAN)
- Written and Verbal Communication Skills
- ServiceNow Ticketing
- TCP/IP Troubleshooting
- Vulnerability Analysis
- Training
- SCCM
- Incident Response
- Security Frameworks
- TEMS/Rumba Main Frame
- Remediation
- Project Management
- VDI
- End-User Support
- Windows 7/8/10/Linux/Safari
- Windows Server
- Active Directory
- Business Prioritization
- Systems monitoring
- Network troubleshooting
- Data recovery
- Configuration management
- Security auditing
- Project management
- System administration
- Database management
- Change management
- Vendor relations
- Problem solving
- Effective communication
- Attention to detail
- Client engagement
- Team collaboration
- Network management
- Service desk management
- Hardware maintenance
- Wireless networking
- ITIL framework
- Remote support
- Windows server
- Operating systems
- Software installation
- Disaster recovery
- Server management
- Incident management
- Application support
- Linux administration
- Active directory
- Stakeholder management
- User training
- Mobile device management
- Scripting languages
- VoIP technologies
- Virtualization technologies
- Backup and recovery
- Excellent communication
- LAN/WAN
- Multitasking
- Web technologies
- Agile methodology
- Diagnostic testing
- File management software
- Adaptability and flexibility
- Call center operations
- Report preparation
- Equipment inspection
- Hardware evaluations
- Interpersonal communication
- Microsoft windows and office
- Technical issues analysis
- Remote technical support
- Technical troubleshooting
- VoIP installation
- Auditing service requests
- Professionalism
- Network protocols
- Diagnose faults
- Active listening
- Adobe creative cloud
- Workforce planning
- IT infrastructure
- Multitasking Abilities
- System upgrades
- Software evaluation
- Analytical thinking
- Problem-solving aptitude
- Regulatory compliance
- System testing
- SQL database
- IT project coordination
- Error detection
- System optimization
- Software diagnosis
- Verbal and written communication
- Data management
- Project coordination
Timeline
Systems Support Analyst (Contract)
Blue Cross Blue Shield
09.2021 - Current
Project Manager/Data Administrator II
Verizon
04.2021 - 04.2022
Information Technology Specialist
Department of Veteran Affairs/Veterans Benefits Administration
12.2017 - 09.2021
Distribution Center Manager
Ceasarsstone US
02.2016 - 11.2017
Desktop Support Technician (Contract)
Denali Advanced Integration
06.2015 - 01.2016
Project Manager (1st Sergeant) Various Positions
United States Army
06.1994 - 06.2015
Master of Science - Data Modeling/Warehousing & Database Administration
Southern New Hampshire University
Bachelor of Science - Technical Management - Networking & Communications
DeVry University