Jamila Addison
Florence
Summary
Professional hospitality specialist well-prepared for front desk roles. Skilled in guest relations, reservations/scheduling and appointment management, and handling inquiries with grace and efficiency. Strong focus on team collaboration, adaptability, and achieving results. Reliable with excellent communication and problem-solving abilities, ensuring seamless guest experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
School Store Clerk
Florence-Darlington Technical College
03.2024 - Current
- Processed customer transactions efficiently using POS systems.
- Maintained organized store displays to enhance product visibility and accessibility.
- Assisted customers in locating products, providing exceptional service and support.
- Managed inventory levels, conducting regular stock checks to ensure availability.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Fostered welcoming store atmosphere, greeting customers warmly upon entry.
- Used in-store system to locate inventory and place special orders for customers.
Front Desk Agent
La Quinta Inns & Suites
10.2021 - 02.2024
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Managed front desk operations, including check-ins and check-outs, while maintaining efficient workflow.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Conducted regular audits of front desk operations, identifying areas for improvement to elevate service quality.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and enhancing guest experience.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
Front Desk Agent
Best Western Hotel
01.2018 - 08.2021
- Managed guest check-in and check-out processes, ensuring a seamless experience.
- Resolved guest inquiries and complaints, enhancing overall satisfaction and loyalty.
- Coordinated room assignments and special requests, optimizing occupancy rates.
- Trained new front desk staff on procedures and customer service excellence.
- Monitored reservation systems, maintaining accuracy in bookings and availability.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Front Desk Clerk
Red Roof Hotel
03.2015 - 11.2017
- Managed guest check-in and check-out processes efficiently, ensuring a smooth arrival experience.
- Coordinated housekeeping schedules to ensure timely room availability for incoming guests.
- Maintained accurate records of reservations and performed data entry tasks using hotel management software.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Collected room deposits, fees, and payments.
Sales Associate
H&M
06.2013 - 02.2015
- Assisted an average of 40 customers per day in finding or selecting items, and provided recommendations that generated $8k in additional revenue.
- Stocked, replenished, and organized inventory with accuracy and efficiency, completing functions 10% faster then average associate.
- Achieved an average of 140% of sales goals for three consecutive months
- Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases.
- Provided outstanding customer service, receiving 96% in customer service feedback surveys.
Sales Associate
Walmart
01.2010 - 12.2012
- Helped average of 50 customers per day.
- Recommended better merchandise display to management, which was implemented and resulted in 35% improved sales.
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.
Education
High School Diploma -
Wilson High School
Florence, SC05-2011
Skills
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Stock replenishment
- Cash register operation
- Picking and processing
- Cash handling accuracy
- Merchandise restocking
- Guest relations
- Register management
- Basic mathematics
- Multitasking Abilities
- Payment processing
- POS system operation
- Hospitality and accommodation
- Honest and dependable
- Customer assistance
- Store opening and closing
Certification
- Property & Casualty License
- Driver's License
- Cosmetology License
Timeline
School Store Clerk
Florence-Darlington Technical College
03.2024 - Current
Front Desk Agent
La Quinta Inns & Suites
10.2021 - 02.2024
Front Desk Agent
Best Western Hotel
01.2018 - 08.2021
Front Desk Clerk
Red Roof Hotel
03.2015 - 11.2017
Sales Associate
H&M
06.2013 - 02.2015
Sales Associate
Walmart
01.2010 - 12.2012
High School Diploma -
Wilson High School