Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jamila Addison

Florence

Summary

Professional hospitality specialist well-prepared for front desk roles. Skilled in guest relations, reservations/scheduling and appointment management, and handling inquiries with grace and efficiency. Strong focus on team collaboration, adaptability, and achieving results. Reliable with excellent communication and problem-solving abilities, ensuring seamless guest experience.

Overview

16
16
years of professional experience
1
1
Certification

Work History

School Store Clerk

Florence-Darlington Technical College
03.2024 - Current
  • Processed customer transactions efficiently using POS systems.
  • Maintained organized store displays to enhance product visibility and accessibility.
  • Assisted customers in locating products, providing exceptional service and support.
  • Managed inventory levels, conducting regular stock checks to ensure availability.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Fostered welcoming store atmosphere, greeting customers warmly upon entry.
  • Used in-store system to locate inventory and place special orders for customers.

Front Desk Agent

La Quinta Inns & Suites
10.2021 - 02.2024
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
  • Managed front desk operations, including check-ins and check-outs, while maintaining efficient workflow.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
  • Conducted regular audits of front desk operations, identifying areas for improvement to elevate service quality.
  • Resolved guest inquiries and complaints promptly, fostering positive relationships and enhancing guest experience.
  • Coordinated room assignments and maintained accurate reservation records using property management systems.
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Maintained clean and organized front desk areas to uphold polished company image.

Front Desk Agent

Best Western Hotel
01.2018 - 08.2021
  • Managed guest check-in and check-out processes, ensuring a seamless experience.
  • Resolved guest inquiries and complaints, enhancing overall satisfaction and loyalty.
  • Coordinated room assignments and special requests, optimizing occupancy rates.
  • Trained new front desk staff on procedures and customer service excellence.
  • Monitored reservation systems, maintaining accuracy in bookings and availability.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Coordinated group bookings efficiently for conferences or events held at the hotel, ensuring seamless guest experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.

Front Desk Clerk

Red Roof Hotel
03.2015 - 11.2017
  • Managed guest check-in and check-out processes efficiently, ensuring a smooth arrival experience.
  • Coordinated housekeeping schedules to ensure timely room availability for incoming guests.
  • Maintained accurate records of reservations and performed data entry tasks using hotel management software.
  • Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
  • Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Provided exceptional customer service for a positive guest experience, resulting in repeat business.
  • Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
  • Collected room deposits, fees, and payments.

Sales Associate

H&M
06.2013 - 02.2015
  • Assisted an average of 40 customers per day in finding or selecting items, and provided recommendations that generated $8k in additional revenue.
  • Stocked, replenished, and organized inventory with accuracy and efficiency, completing functions 10% faster then average associate.
  • Achieved an average of 140% of sales goals for three consecutive months
  • Managed proper and attractive merchandise display, ensuring strategic placement of products that maximized purchases.
  • Provided outstanding customer service, receiving 96% in customer service feedback surveys.

Sales Associate

Walmart
01.2010 - 12.2012
  • Helped average of 50 customers per day.
  • Recommended better merchandise display to management, which was implemented and resulted in 35% improved sales.
  • Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.

Education

High School Diploma -

Wilson High School
Florence, SC
05-2011

Skills

  • Customer service
  • Patience and empathy
  • Cleanliness and hygiene
  • Reliability and punctuality
  • Stock replenishment
  • Cash register operation
  • Picking and processing
  • Cash handling accuracy
  • Merchandise restocking
  • Guest relations
  • Register management
  • Basic mathematics
  • Multitasking Abilities
  • Payment processing
  • POS system operation
  • Hospitality and accommodation
  • Honest and dependable
  • Customer assistance
  • Store opening and closing

Certification

  • Property & Casualty License
  • Driver's License
  • Cosmetology License

Timeline

School Store Clerk

Florence-Darlington Technical College
03.2024 - Current

Front Desk Agent

La Quinta Inns & Suites
10.2021 - 02.2024

Front Desk Agent

Best Western Hotel
01.2018 - 08.2021

Front Desk Clerk

Red Roof Hotel
03.2015 - 11.2017

Sales Associate

H&M
06.2013 - 02.2015

Sales Associate

Walmart
01.2010 - 12.2012

High School Diploma -

Wilson High School
Jamila Addison