Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamila Bailey

Sumter

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. I'm able to empathize as well as sympathize and keep a professional but human touch.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Foundever
Sumter
02.2017 - Current
  • Driven bank representative with over 7 years of experience in retail banking, adept at resolving complex client inquiries and improving customer satisfaction scores.
  • Understand regulatory compliance (AML/KYC), and digital onboarding, consistently exceeding monthly goals.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information in the system.
  • Provided product information and guided customers through purchasing processes.
  • Trained staff on best practices and company policies for optimal performance.
  • Led regular meetings to align team objectives with organizational goals.
  • Monitored staff performance and addressed issues.
  • Operated computer systems to ensure smooth daily operations and data management.
  • Coordinated with IT staff to implement software updates and upgrades.

Education

Bachelor of Science - Human Resources Management

Southern New Hampshire University
Hooksett, NH
01.2026 - 02.2026

High school -

Sumter High School
Sumter, SC

Skills

  • Customer account management
  • Complex inquiry resolution
  • Conflict de-escalation
  • Regulatory compliance
  • Digital onboarding
  • Customer relationship management
  • Team leadership
  • Effective communication
  • Proactive problem solving
  • Staff training
  • Time management

Timeline

Bachelor of Science - Human Resources Management

Southern New Hampshire University
01.2026 - 02.2026

Customer Service Representative

Foundever
02.2017 - Current

High school -

Sumter High School
Jamila Bailey