Jamilah Umina Pearson
Fort Mill
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Premier Service Consultant, Hybrid
AT&T
07.2024 - Current
- Customer support: Assist customers with a wide range of inquiries, including account management, troubleshooting technical issues, and resolving service-related problems.
- Sales and service: Provide solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. This can include recommending products and services tailored to their needs and processing sales transactions.
- Account management: Guide customers through managing their accounts, making changes to service plans, and understanding billing.
- Technical assistance: Help customers with technical concerns related to their AT&T services and devices.
Benefit Analyst
Insight Global Inc, Remote
09.2023 - 04.2024
- Collaborate closely with other HR team members, and often with finance and legal departments, to design and implement benefits programs that align with company goals and comply with legal requirements.
- Identify research and resolve transactions/ billing discrepancies and exceptions daily to ensure data integrity and eliminate billing errors for employees.
- Support and assist administrators with basic ongoing system functions and questions.
- Identify and assess customers’ needs to achieve satisfaction.
- Troubleshoot and research issues to identify root causes.
- Use deductive problem-solving skills to investigate and solve a broad range of problems.
- Update the system with any requested changes (ex. plan, rate, or rule updates)
- Knowledge of federal and state regulations governing employee benefits and the ability to interpret data on benefit usage, costs, and satisfaction.
QC Auditor
LPL Financial, Fort Mill, SC
10.2022 - 04.2023
- Auditing and evaluating quality control procedures to ensure operations adhere to company standards and budgets.
- Mitigate risk through due diligence process, financial expertise to support our efforts in preventing and detecting fraudulent activities.
- Responsible for monitoring cash control processes for both quality and risk. Reviewing checks, wire, ACH’s, deposits, and journal for quality.
- Responsible for identifying, stopping, and escalating items processed that are not in line with firms’ policies and procedures.
- Keeping up to date on new processes and control. Participating in training and meetings.
- Review for quality, risk, and mitigate fraud.
- Complete database, documentation, Sibel items upon review.
- Daily tasks must be completed in a deadline drive environment.
Senior Credit Underwriter
Rocket Mortgage, Charlotte, NC
04.2021 - 05.2022
- Analyzed credit, income, financial statements, and title appraisal documents to determine the degree of risk and assure loan quality.
- Completed a thorough analysis of loan files to determine compliance with company, Investor and FNMA/FHLMC guidelines.
- Advised mortgage brokers and account executives on loan alternatives, scenario questions and program guidelines.
- Conducting final checks of conditions before final approval, utilizing reports and other systems to manage their pipeline.
- Submitting mortgage applications and borrower information through an AUS and reviewing the AUS finding to status the application accordingly.
- Managed outstanding follow-up documentation requests for loan files missing critical documents and regularly communicating with the lenders.
- Review income and asset documentation including credit reports, appraisals, taxes, and accurately calculating credit variables (i.e., DTI, LTV ratios) and all components of the underwriting decision.
- Follow-up with lenders and escalate all loan files with critical issues or findings.
Consumer Loan Underwriter
Wells Fargo & Company
01.2011 - 04.2021
- Evaluated credit applications to determine risk levels and compliance with lending policies.
- Analyzed financial documents for accuracy, ensuring thorough assessment of borrower eligibility.
- Collaborated with loan officers to clarify applicant information and expedite decision-making processes.
- Reviewed loan agreements for adherence to regulatory requirements, minimizing potential compliance issues.
Education
Bachelor of Science - Computer And Information Systems
Strayer University
Columbia, SCSkills
- Underwriting guidelines
- Debt-to-income ratios
- Loan structuring
- Customer relationship development
Timeline
Premier Service Consultant, Hybrid
AT&T
07.2024 - Current
Benefit Analyst
Insight Global Inc, Remote
09.2023 - 04.2024
QC Auditor
LPL Financial, Fort Mill, SC
10.2022 - 04.2023
Senior Credit Underwriter
Rocket Mortgage, Charlotte, NC
04.2021 - 05.2022
Consumer Loan Underwriter
Wells Fargo & Company
01.2011 - 04.2021
Bachelor of Science - Computer And Information Systems
Strayer University