Jamillah Shabazz
Charleston,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Assistant Manager of Operations
Come Back Shack
11.2023 - Current
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Milieu Manager
UHS-Palmetto Behavioral Health
09.2019 - 10.2022
- Supervised one BHT to 8 patient ratio during day shift and one BHT to 8 patient ratio at night.
- Trained BHT's on how to complete (Q15's) observation rounds in acute adolescent and adult facility, group facilitation, CPI, de-escalation, milieu management, monitor and record patient's vitals, administered patient treatment plans and documentation of patient behaviors in acute adolescent facility
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Collaborated with community partners to provide resources necessary for successful transitions following discharge from the program.
- Conducted regular audits of clinical documentation, ensuring accuracy, timeliness, and regulatory compliance.
- Served as a liaison between management staff throughout the organization to ensure seamless coordination of services across departments.
- Developed and implemented training programs for staff.
- Oversaw medication administration protocols, ensuring accurate distribution and adherence to prescribed regimens.
Direct Support Professional
Dorchester Disability Board
06.2016 - 10.2021
- Supervised one staff to 4 patient ratio during day and night shift.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
- Helped diagnose patients and deliver treatments with medication administration and specimen collection.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Education
Associate of Arts - Psychology
Sandhills Community College
Pinehurst, NC10.2024
Nonviolent Crisis Intervention
Crisis Prevention Institute
US Milwaukee, WI United States 10850 W. Park Place03.2022
GED -
Sandhills Community College
Pinehurst, NC11.2007
Skills
- Policies and procedures
- Strategic planning
- Staff Management
- Project Management
- Business planning
- Verbal and written communication
Timeline
Assistant Manager of Operations
Come Back Shack
11.2023 - Current
Milieu Manager
UHS-Palmetto Behavioral Health
09.2019 - 10.2022
Direct Support Professional
Dorchester Disability Board
06.2016 - 10.2021
Associate of Arts - Psychology
Sandhills Community College
Nonviolent Crisis Intervention
Crisis Prevention Institute
GED -
Sandhills Community College
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