Jana Arrowood
Easley,south carolina
Summary
Experienced customer service representative with strong oral and written communication, active listening, and analytical problem-solving abilities. Dedicated to enhancing customer experiences through service-oriented behaviors, understanding customer desires, and delivering customized solutions to foster loyalty.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Claims Support Specialist
Safeguard
05.2025 - Current
- Trained in tire and wheel claims, glass claims and pointless dent repair claims
- Inbound call center assisting dealer, repair facilities, and customers with warranty needs
- In bound high volume call center placing new claims, following up on claim assistance, or any other service needs related to protection plans made at time of purchase
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
Customer Service Healthcare call center
Concentrix
10.2024 - 05.2025
- Answered in bound calls for employees under current health care plans and assisted them with any questions or concerns regarding healthcare benefits
- Educated clients on pre authorization
- Located primary care providers and assisted with referrals for specialist and provided follow up information
- Handle large in bound call flows regarding healthcare benefits, concerns, coverage, company and prescription information.
Hairstylist
CJ O’berg
08.2018 - 10.2024
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Tracked inventory of supplies used for styling services.
- Developed relationships with new clients through referrals from existing customers.
- Organized scheduling of appointments throughout the day.
- Organized sales area and work station to showcase products and boost sales.
Hairstylist's Assistant
Mane Tamers
05.2016 - 08.2018
- Greeted customers, provided them with refreshments, and scheduled appointments.
- Maintained cleanliness of salon by sweeping floors, washing towels, sanitizing tools and equipment.
- Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
- Assisted hairstylist in shampooing clients' hair and providing scalp treatments as needed.
- Washed, dried, cut and styled clients' hair according to their individual needs.
- Performed basic chemical services such as coloring, highlights, perms, relaxers under supervision of a licensed stylist.
- Advised clients on proper aftercare techniques following chemical services or other treatments performed in the salon.
- Kept records of clients' visits including details about services rendered and products used.
- Assisted with inventory management by maintaining accurate stock levels of professional haircare products.
- Answered phone calls promptly in a professional manner while scheduling appointments.
- Assisted hairstylist with washing, blow-drying and styling.
- Welcomed, seated and prepared clients for services by snapping waterproof drape gown in place.
- Readied foils and mixed color and other chemicals to prepare for hair coloring, bleaching and highlighting.
Network Specialist
Spectrum
06.2007 - 07.2013
- Monitored network performance and identified potential areas of improvement.
- Configured routers, switches and other networking equipment.
- Developed and implemented security policies to protect data, software, and hardware.
- Performed troubleshooting to diagnose and resolve network issues.
- Created detailed documentation of existing network infrastructure components.
- Assisted in the design of local area networks, wide area networks and wireless networks.
- Provided technical support for users experiencing problems connecting to the network or accessing resources on it.
- Responded to helpdesk tickets regarding network connectivity issues in a timely manner.
- Administered, maintained and supported network systems to provide consistent security, availability and performance.
- Responded to client requests for technical support by phone, email and inter-office chat service.
- Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Managed and documented network systems and operational procedures.
- Acted as primary contact for computer hardware and software problems and network emergencies.
Dispatcher
Spectrum
09.2005 - 06.2007
- Received and dispatched calls for cable and telephone services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Education
Business Administration
Greenville Technical College
Greenville, SCSkills
- Administrative support
- Call center procedures
- Inbound and outbound calling
- Coordination
- Relationship building
- Problem-solving
- Data entry
- Client relations
Certification
Cosmetology License
Cosmetology, Kenneth Shuler, Piedmont, SC April 2016
Timeline
Claims Support Specialist
Safeguard
05.2025 - Current
Customer Service Healthcare call center
Concentrix
10.2024 - 05.2025
Hairstylist
CJ O’berg
08.2018 - 10.2024
Hairstylist's Assistant
Mane Tamers
05.2016 - 08.2018
Network Specialist
Spectrum
06.2007 - 07.2013
Dispatcher
Spectrum
09.2005 - 06.2007
Business Administration
Greenville Technical College
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