Janajah Tolliver
Piedmont
Summary
Developed strong analytical and client relationship management skills in professional environment, looking to transition into new field. Proficient in assessing risks and developing tailored solutions to meet client needs. Focused on leveraging these transferrable skills to add value in new professional setting.
Overview
4
4
years of professional experience
Work History
Healthcare Insurance Consultant
Concentrix
05.2023 - 10.2024
- Established lasting relationships with key industry partners, including brokers, carriers, and service providers to better serve client needs.
- Mentored junior consultants, providing guidance on best practices for client relations and policy analysis.
- Provided exceptional customer service during the claims process by guiding clients through each step and advocating on their behalf when needed.
- Increased customer satisfaction ratings through timely claims processing and consistent communication with clients.
Healthcare Receptionist
Buckner Parkway Place
03.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
Associate Degree In Radiologic Technology - Radiology
Greenville Technical College
Greenville, SCHigh School Diploma -
Gaffney High School
Gaffney06.2020
Skills
- Networking and relationship building
- Policy analysis
- Financial planning
- Claims handling
- Insurance law
- Customer follow-up
- Financial needs assessment
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Quotes and sales
- Call center customer service
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- HIPAA compliance
- Active listening
- Verbal and written communication
- Adaptability and flexibility
Timeline
Healthcare Insurance Consultant
Concentrix
05.2023 - 10.2024
Healthcare Receptionist
Buckner Parkway Place
03.2021 - 02.2023
Associate Degree In Radiologic Technology - Radiology
Greenville Technical College
High School Diploma -
Gaffney High School
Similar Profiles
Sandile Marvellous NtombelaSandile Marvellous Ntombela
Team Coach at ConcentrixTeam Coach at Concentrix
Priyanka DasPriyanka Das
Team Leader at ConcentrixTeam Leader at Concentrix
AKASH BISHTAKASH BISHT
Senior Advisor at ConcentrixSenior Advisor at Concentrix