JaNasia Harris
Customer Service
Summerville,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Account Expert
Tmoblie
North Charleston, South Carolina
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service. Daily call volume could be between 30-40 a day
Order Processing Specialist
Walmart
Summerville, SC
08.2022 - 06.2024
- Expedited urgent orders with prioritization and close communication with other departments.
- Streamlined order processing procedures for increased efficiency and reduced errors..
- Received and followed pick sheets to gather merchandise for customer orders.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
CASHIER
Duncan Donuts
Summerville, SC
02.2019 - 03.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
SUMMERVILLE HIGH SCHOOL
Summerville, United States 08.2019 - 06.2023
Skills
Customer service
Teamwork and collaboration
Data entry skills
Microsoft office
Problem-solving
Verbal and written communication
Attention to detail
Timeline
Account Expert
Tmoblie
06.2024 - Current
Order Processing Specialist
Walmart
08.2022 - 06.2024
High School Diploma -
SUMMERVILLE HIGH SCHOOL
08.2019 - 06.2023
CASHIER
Duncan Donuts
02.2019 - 03.2020
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