Janell Bugbee
Fort Mill
Summary
Systematic Background Investigator looking to build upon skills and tackle new responsibilities. Vast experience in conducting detailed background investigations and compiling reports based upon findings. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Background Investigator
CACI International
2017.03 - Current
- Conduct thorough background investigations, including interviews with subjects, neighbors, employers, and references
- Successfully completed investigative cases with a high rate of accuracy and compliance with an average of 90+% first pass quality.
- Analyze sensitive information and maintain detailed documentation for all investigations
- Ensured accurate reporting
- Efficiently retrieve and handle sensitive records and documentation, maintaining confidentiality and adhering to security protocols
- Complete all required training on time and maintained a track record of zero security incidents
- Regularly travel to various locations to conduct interviews and gather necessary information, demonstrating flexibility and adaptability in managing diverse investigative needs.
- Proficient in creating and updating training materials and curricula to meet NIRT training standards.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
Secondary Team Lead
New Hope Treatment Facility
2014.05 - 2015.05
- Ensured safe environment for residents
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Controlled behavior and discipline of residents
- Maintained data of residents
- Offered personalized care for residents with special needs
- Helped residents in recovering from mental and physical trauma
- Managed up to 8 residential counselors on the unit
- Assisted, initiated, and participated in social and recreational activities, group therapy, patient teaching groups, and other group activities
- Used CPI techniques appropriately
Education
Masters of Science in Psychology -
University of Phoenix
Charlotte, NC05.2013
Skills
- Interviewing abilities
- Analysis and research abilities
- Creating a contact list system that enhances investigation efficiency
- Leadership and team development
- Strategic problem solving
- Effective communication and reporting
- Expertise in supervising and mentoring new hires, managing performance, and fostering a positive work environment.
- Effective communicator with the ability to address inquiries, manage conflict, and advocate for team members.
Timeline
Background Investigator
CACI International
2017.03 - Current
Secondary Team Lead
New Hope Treatment Facility
2014.05 - 2015.05
Masters of Science in Psychology -
University of Phoenix
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