Janella Williams
SUMTER
Summary
Customer Service Professional experienced in analyzing and resolving customer requests to enhance satisfaction. Established rapport with clients through effective communication and a positive demeanor, contributing to overall company success. Demonstrated passion for building relationships and cultivating partnerships to drive business growth.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
SYKES
Sumter
02.2023 - 01.2026
- Resolved customer complaints effectively using conflict resolution skills.
- Resolved customer complaints promptly and efficiently.
- Resolved customer complaints through effective communication.
- Assisted customers with inquiries and provided detailed product information.
- Processed orders and managed account changes through the company's CRM system.
- Processed orders using company-specific software efficiently.
- Maintained accurate records of customer interactions in the database system.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Lee Central High School
Bishopville, SCSkills
- Customer support
- CRM system expertise
- CRM software
- Payment processing
- Refunds processing
- Data entry accuracy
- Microsoft office
- Microsoft PowerPoint
- Computer proficiency
- Time management
- Team collaboration
- Problem solving
- Active listening
- Conflict resolution
- Microsoft office
Timeline
Remote Customer Service Representative
SYKES
02.2023 - 01.2026
Lee Central High School