Janet Johnson
Ladson
Summary
Dynamic Front Office Manager with a proven record in enhancing guest satisfaction, streamlining operations, and resolving complaints effectively. Expertise in staff training and financial transaction processing drives operational efficiency.
Overview
26
26
years of professional experience
Work History
Front Office Manager
IMIC Hotels
North Charleston
10.2010 - Current
- Managed daily front office operations and guest interactions.
- Supervised front desk staff and trained new team members.
- Coordinated room assignments and ensured guest satisfaction.
- Handled guest inquiries and resolved complaints promptly.
- Implemented procedures for efficient check-in and check-out processes.
- Monitored inventory levels of supplies and ordered as needed.
- Collaborated with housekeeping to maintain cleanliness standards.
- Maintained financial records and processed transactions accurately.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
Law Enforcement Officer
MUSC
Charleston
01.2007 - 05.2017
- Enforced laws and regulations in assigned jurisdiction.
- Responded to emergency calls and incidents promptly.
- Conducted thorough investigations on reported crimes.
- Collaborated with community organizations to enhance safety programs.
- Prepared detailed reports on criminal activities and incidents.
- Engaged with the public to build trust and cooperation.
- Monitored traffic violations and managed road safety initiatives.
- Conducted routine patrols of assigned areas to prevent, reduce and detect criminal activity and responded to emergency situations requiring law enforcement intervention; monitored and enforced traffic laws and ordinances and issued warnings and citations for traffic violations.
- Responded to emergency calls to provide assistance in critical situations.
- Maintained proficiency in firearms use through regular training sessions at a shooting range.
- Apprehended violators by using physical force or other legal means.
- Searched individuals for contraband items such as drugs or weapons.
- Researched case law related to specific matters under investigation.
- Prepared written reports of daily activities and irregularities such as equipment or property damage.
- Liaised between public and police department, strengthening relationships, communications and trust between neighbors and police.
- Patrolled assigned areas to detect criminal activity and enforce laws.
- Coordinated with local, federal and interstate law enforcement agencies to apprehend suspects; Mirandized suspects upon apprehension.
- Conducted traffic stops for violations of motor vehicle laws.
- Assisted citizens with non-emergency requests such as providing directions or helping unlock cars.
- Attended meetings with representatives of other agencies involved in criminal justice system initiatives.
- Investigated suspicious activities, persons, and vehicles.
- Performed administrative tasks such as maintaining records of arrests made or citations issued.
- Participated in community outreach programs designed to improve relations between police officers and citizens.
- Reported threats to public safety, including deficient streetlights, signs and road surfaces and removed disabled vehicles and obstructions from roadways.
- Enforced local ordinances related to parking violations and noise control issues.
- Investigated traffic accidents, complaints and suspicious activity and secured crime scenes, interrogated suspects and witnesses and collected evidence to support allegations; provided expert testimony in court.
- Interviewed victims, witnesses, suspects, and informants to obtain information about crimes.
- Interviewed witnesses and victims to determine critical details relevant to each case.
- Directed traffic at high-volume special events for public safety and order.
- Executed law enforcement patrol functions in assigned locations for extended periods of time.
- Documented observations and actions by radioing information and completing reports.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
Probation Parole Officer
State of SC
Laurens
03.2000 - 01.2017
- Supervised parolees to ensure compliance with court orders and conditions.
- Conducted regular home visits to assess living conditions and support systems.
- Developed individualized rehabilitation plans tailored to each parolee's needs.
- Prepared detailed reports on parolee progress for court reviews and hearings.
- Coordinated with law enforcement agencies to monitor parole violations effectively.
- Maintained accurate records of all interactions and case management activities.
- Assisted in the preparation of pre-sentence investigations for courts.
- Participated in court hearings regarding release status or revocation proceedings.
- Educated offenders about the consequences of violating terms of their supervised release.
- Communicated with victims of crimes to verify that restitution was being received properly and promptly.
- Counseled offenders on substance abuse treatment options available through community providers.
- Provided guidance and assistance to parolees in finding employment, housing, and other resources.
- Provided crisis intervention services when needed during emergency situations involving offenders.
- Investigated allegations of violation of parole or probation conditions by interviewing witnesses and obtaining evidence.
- Managed full-cycle caseloads, including pretrial, pre-sentence and client supervision.
Education
Bachelor of Science - Business
Southern Wesleyn University
Central, SC12-1999
Associate of Applied Science - Criminal Justice
Piedmont Technical College
Greenwood, SC06-1995
Skills
- Guest relations and customer service
- Staff training and development
- Complaint resolution and handling
- Financial transaction processing
- Administrative management
- Customer relationship management
- Problem solving and adaptability
- Effective communication skills
- Time management and scheduling
- Daily shift oversight and leadership
- Reservation management
References
References available upon request.
Timeline
Front Office Manager
IMIC Hotels
10.2010 - Current
Law Enforcement Officer
MUSC
01.2007 - 05.2017
Probation Parole Officer
State of SC
03.2000 - 01.2017
Bachelor of Science - Business
Southern Wesleyn University
Associate of Applied Science - Criminal Justice
Piedmont Technical College