JANEYRE JENKINS
Elgin
Summary
Detail-oriented Customer Service and Healthcare Professional with experience supporting employees and clients through technical systems, Medicaid eligibility processing, and direct patient care. Skilled in communication, problem solving, and remote customer support environments. Proven ability to resolve system issues, manage sensitive information, and deliver compassionate service. Seeking a full-time remote Customer Service or IT Support role.
Overview
8
8
years of professional experience
4018
4018
years of post-secondary education
Work History
IT Customer Service Specialist
SCDHHS
Columbia
03.2023 - Current
- Provide technical and system support to employees via phone and Microsoft Teams.
- Troubleshoot system errors and assist users with resolving access and functionality issues.
- Guide staff through processes to ensure accurate system usage.
- Document issues and resolutions while maintaining confidentiality and compliance standards.
- Deliver professional customer service in a fast-paced support environment.
Eligibility Specialist
AppleOne Employment Agency
Columbia
03.2022 - 03.2023
- Contacted clients to collect required information for Medicaid eligibility processing.
- Reviewed applications and verified documentation for accuracy.
- Approved or denied cases based on eligibility guidelines and regulations.
- Maintained detailed case records while meeting productivity and accuracy goals.
- Provided clear explanations of processes to clients.
Home Health Worker
McLeod Healthcare
06.2018 - 03.2022
- Assisted clients with daily living activities including hygiene, meals, medication reminders, and mobility.
- Maintained clean and safe home environments.
- Provided compassionate patient-centered care.
- Communicated client needs and status updates to healthcare teams.
Education
Dental Assistant Diploma -
Fortis College
G.E.D. -
Lakeview Education Center
Skills
- Customer Service Excellence
- Technical & Remote Support
- Communication & Interpersonal Skills
- Critical Thinking & Problem Solving
- Computer & System Navigation
- Medical Knowledge & Healthcare Support
- Case Processing & Documentation
- Microsoft Teams & Phone Support
Timeline
IT Customer Service Specialist
SCDHHS
03.2023 - Current
Eligibility Specialist
AppleOne Employment Agency
03.2022 - 03.2023
Home Health Worker
McLeod Healthcare
06.2018 - 03.2022
Dental Assistant Diploma -
Fortis College
G.E.D. -
Lakeview Education Center