Janice Bradford
Florence
Summary
Dedicated customer service professional with expertise in issue resolution, relationship management, and product knowledge. Proven ability to enhance customer satisfaction and loyalty through friendly, efficient service.
Overview
12
12
years of professional experience
Work History
CSR
West At Home
08.2010 - 03.2011
- Resolved customer issues efficiently during interactions, enhancing overall customer experience.
- Documented customer feedback for quality assurance and service improvement.
- Provided product information and guidance to customers in a friendly manner.
- Promoted customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Delivered exceptional customer service, contributing to positive customer experiences.
CSR (medicare call center)
BCBS
Florence
02.2004 - 03.2006
- Updated databases with new and modified customer data.
- Engaged with customers to identify needs, resolve issues, and provide accurate product information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Enhanced customer satisfaction by effectively resolving problems with knowledgeable and friendly service.
- Resolved customer complaints promptly, ensuring a positive customer service experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Store Manager
Big Lots
Florence
06.1999 - 01.2004
- Assisted in managing daily store operations and team performance.
- Trained new employees on store policies and customer service standards.
- Coordinated inventory management to maintain product availability and organization.
- Oversaw cash handling procedures for register accuracy and security.
- Implemented merchandising strategies to improve product visibility and customer appeal.
- Addressed customer inquiries and resolved issues to maintain satisfaction.
- Collaborated with upper management on promotional events and seasonal displays.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Maintained inventory by checking merchandise to determine levels.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to maximize floor coverage and service levels.
Education
High School Diploma -
South Florence High School
Florence, SC06.1994
Some College (No Degree) -
Florence-Darlington Technical College
Florence, South Carolina, SCSkills
- Customer relationship management
- Customer issue resolution
- Product knowledge
- Order tracking
- Data analysis
- Database management
- Team supervision
- Problem solving
- Friendly demeanor
Timeline
CSR
West At Home
08.2010 - 03.2011
CSR (medicare call center)
BCBS
02.2004 - 03.2006
Assistant Store Manager
Big Lots
06.1999 - 01.2004
High School Diploma -
South Florence High School
Some College (No Degree) -
Florence-Darlington Technical College