Janine Purcell
Myrtle Beach,SC
Summary
Dedicated Teleradiology Workflow Manager with 18 years of experience in healthcare operations and radiology services. Adept at optimizing workflow processes, improving efficiency, and ensuring high-quality patient care. Seeking to contribute expertise to a dynamic healthcare organization.
Overview
18
18
years of professional experience
Work History
Manager, Matrix Radiology Workflow
Radiology Partners
07.2022 - Current
- Manages a team of worklist specialists that provide 24/7 coverage for a group of 140 teleradiologists, overseeing daily operations and workflow management across four different platforms
- Oversees distribution of 1.8 million annual exams to ensure quality patient care is delivered to 250 clients spanning the US
- Investigates elevated turnaround time/patient care issues, and suggests improvements in scheduling and worklist builds
- Coordinates with the CORE team to ensure best practices are used to guarantee quality patient care is delivered
- Actively engaged with IT to manage radiologist and site downtimes with the least disruption as possible
- Engaged in go lives of new sites and new radiologists providing smooth transitions
- Participates in capacity and demand discussions to provide input on how to best schedule radiologists
- Assembling a Rapid Response tactical team to provide key support when TATs are increasing going behind
- Expertise in managing flow of exams to provide excellent patient care.
Matrix Worklist Specialist
Radiology Partners
10.2020 - 07.2022
- Manage and support daily operations and workflows by distributing relevant studies to appropriate radiologists
- Identify and resolve issues related to radiologist schedule deviations
- Proactively manage unplanned site down times
- Review daily, weekly and monthly key metric to identify trends or areas of focus
- Participates in the discussion, implementation and management of workflow improvements.
Customer Service Coordinator Team Lead
Aligned Imaging Solutions
03.2019 - 08.2020
- Maintain excellent customer services by leading a remote team with thorough training and ensure proper protocols were followed
- Serve as liaison between company, customers and radiologists
- Maintain and provide training material for new hires
- Review internal processes and implement ideas to enhance customer relations
- Maintain a bridge of communication with IT team and ensure customer issues are resolved in a timely manner.
Radiology Group Coordinator
Teleradiology Specialists
05.2017 - 03.2019
- Under the supervision of the CMO, collaborated on all aspects related to the Radiology Group
- Worked closely with department managers across the organization to advocate for the needs of the radiology group, while addressing operational challenges
- Coordinate and assisted HR, Operations and Credentialing to recruit and onboard new radiologists
- Designed and implemented objective quarterly bonus program for Radiologists
- Coordinated with PACS Administrator on timeline, implementation and communication of PACS features and requests
- Oversee scheduling department to ensure coverage for over 2,000 Urgent Care Centers throughout 46 states
- Helped design, implement and manage Radiologist Remediation program with CMO and QA.
Workflow Manager And Physician Scheduler
Imaging On Call, LLC
07.2005 - 05.2017
- Provided continuous leadership and guidance to a team of 15 to 20 radiology assistants; assess and adjust workflow and workloads throughout the department
- Perform annual workflow staff evaluations; nurture the transition of staff before and after acquisitions
- Collaborate with the IT Department in improving workflow and implementation; facilitate testing and training on new applications
- Assume human resource functions, including hiring new workflow personnel; overseeing training programs for new staff; and implementing constant training for established employees
- Submitted monthly operations reports to the Finance Department pertaining to radiology group
- Prepare monthly radiologist schedule for two onsite groups and one teleradiology group.
Education
Diploma - Medical Coding
At Home Professions
01.2005
Diploma - Medical Office Specialists
Krissler Business Institute
Poughkeepsie, NY08.1994
Skills
- Staff development
- Team management
- Workflow Optimization
- Decision-making
- Organizational skills
- PACS
- Inteleviewer
- Clario
Timeline
Manager, Matrix Radiology Workflow
Radiology Partners
07.2022 - Current
Matrix Worklist Specialist
Radiology Partners
10.2020 - 07.2022
Customer Service Coordinator Team Lead
Aligned Imaging Solutions
03.2019 - 08.2020
Radiology Group Coordinator
Teleradiology Specialists
05.2017 - 03.2019
Workflow Manager And Physician Scheduler
Imaging On Call, LLC
07.2005 - 05.2017
Diploma - Medical Coding
At Home Professions
Diploma - Medical Office Specialists
Krissler Business Institute
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