Janira M. McKinstry
Lugoff
Summary
Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Telecommunications Operator
South Carolina Highway Patrol
03.2023 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
Branch Product Support Representative
Wells Fargo
09.2022 - 02.2023
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Providing assistance to bankers regarding loans.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Office Administration
Introverted Logistics
09.2019 - 04.2023
- Accounts receivables which include receiving and submitting invoices to customers on a daily basis.
- Ensuring all payments are paid up to date to keep trucking authority active. File state and federal forms to keep company in compliance with FMSCA rules and regulations.
- Completing and submitting carrier packets, setting up and managing online accounts.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
Telecommunications Operator
South Carolina Highway Patrol
04.2019 - 09.2022
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
- Scanned suspects with NCIS per police requests to determine criminal and driver history, vehicle registration information and license status.
Customer Service Representative
Iqor
01.2015 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Customer Communications Specialist
Teleperformance
04.2013 - 05.2015
- Managed high-volume inbound and outbound communications, ensuring prompt response times and accurate information dissemination.
- Provided personalized assistance to high-value clients, fostering long-term relationships built on trust and reliability.
- Monitored customer interactions across multiple channels, identifying trends and implementing improvements to better serve clients'' needs.
Education
Fairfield Central High School
Winnsboro, SCSkills
- Front desk operations
- Professional communication
- Problem-Solving
- Customer Service
- Writing Reports
- Documents Filing
- Data Entry
Timeline
Telecommunications Operator
South Carolina Highway Patrol
03.2023 - Current
Branch Product Support Representative
Wells Fargo
09.2022 - 02.2023
Office Administration
Introverted Logistics
09.2019 - 04.2023
Telecommunications Operator
South Carolina Highway Patrol
04.2019 - 09.2022
Customer Service Representative
Iqor
01.2015 - 01.2018
Customer Communications Specialist
Teleperformance
04.2013 - 05.2015
Fairfield Central High School
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