Janiya Clark
Columbia
Summary
Proven Customer Service Representative with a track record of exceeding performance metrics at Wells Fargo. Skilled in active listening and Microsoft Excel, adept at resolving complex customer issues, enhancing loyalty, and streamlining data management. Recognized for outstanding problem resolution abilities and computer proficiency, contributing to significant improvements in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Wells Fargo
07.2021 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Teleperformance USA
04.2018 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Dutch Fork High School
1400 Old Tamah Rd06.2022
Skills
- Customer service
- Active listening
- Data entry
- Problem resolution
- Computer proficiency
- Microsoft Excel
Timeline
Customer Service Representative
Wells Fargo
07.2021 - Current
Customer Service Representative
Teleperformance USA
04.2018 - 01.2023
Dutch Fork High School
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