Janna Cartee
Easley
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Endoscopy Technician
Gastroenterology Associates P.A.
02.2024 - Current
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
- Setup patient charts and documented information while ensuring confidentiality.
- Elevated overall patient satisfaction scores by consistently delivering exceptional customer service in a high-stress environment.
Head Hostess, Server, Bartender
Fork and Plough
06.2021 - 11.2023
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
Produce Clerk
Ingles Supermarket
11.2019 - 06.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Medical Receptionist
Emergency Md Advanced Urgent Care
10.2018 - 11.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Server, Bartender
Flatrock Grille
09.2015 - 05.2018
- Maintain thorough knowledge of menu items, garnishes, and ingredients to inform guests.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Manage opening and closing duties including restocking items and cleaning.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Consistently providing excellent customer service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
MedTech, Caregiver
Spring Park Assisted Living
04.2017 - 03.2018
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Cashier
Zaxby’s
01.2013 - 09.2015
- Maintain thorough knowledge of menu items, garnishes, and ingredients to inform guests
- Taking to go orders, and making sure they are correct and fresh
- Assisting fellow employees in rush hour to promote teamwork
- Manage opening and closing duties including restocking items and cleaning
- Consistently providing excellent customer service
- Responsible for balanced cash draw at end of shift
- Maintain thorough knowledge of menu items
- Manage closing duties
- Consistently providing excellent costumer service
Education
Associate of Science - Nursing
Greenville Tech
Greenville, SCHigh school Diploma - undefined
Travelers Rest High School
Travelers Rest, SC01.2015
Skills
- Medical record management
- Skilled in utilizing multiple computer programs effectively
- Understanding of HIPAA compliance
- Deliver results in high-pressure environments
- Proficient in prioritizing tasks
- Certified in CPR (American Heart Association)
- Patient assessment
Timeline
Endoscopy Technician
Gastroenterology Associates P.A.
02.2024 - Current
Head Hostess, Server, Bartender
Fork and Plough
06.2021 - 11.2023
Produce Clerk
Ingles Supermarket
11.2019 - 06.2021
Medical Receptionist
Emergency Md Advanced Urgent Care
10.2018 - 11.2019
MedTech, Caregiver
Spring Park Assisted Living
04.2017 - 03.2018
Server, Bartender
Flatrock Grille
09.2015 - 05.2018
Cashier
Zaxby’s
01.2013 - 09.2015
High school Diploma - undefined
Travelers Rest High School
Associate of Science - Nursing
Greenville Tech
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