Jannel Williams
Greenwood
Summary
Detail-oriented and results-driven professional with a strong background in healthcare operations, billing, financial analysis, and customer service. Skilled in managing documentation, communicating with clients and providers, and ensuring compliance with industry regulations. Proven ability to work independently and in team settings while handling sensitive data with confidentiality. Seeking to transition into a Claims Adjuster role, bringing excellent communication, organizational, and analytical skills to support accurate and efficient claims processing.
Overview
12
12
years of professional experience
Work History
Account Specialist/Surgery Scheduler
Prisma Health
01.2024 - 01.2025
- Assisted with patient account inquiries to ensure accurate and timely resolution.
- Processed insurance claims and verified coverage for patient services.
- Collaborated with healthcare providers to gather necessary documentation for billing purposes.
- Maintained updated records in electronic health record systems for efficient account management.
- Coordinated with facilities to set up surgeries for 30 Bariatric surgeries monthly.
Single Billing Office, Customer Service Specialist
Prisma Health
01.2023 - 01.2024
- Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
- Assisted in product training for new employees, fostering a collaborative team environment.
- Managed service requests efficiently, ensuring timely resolution and consistent follow-up.
- Developed and maintained comprehensive knowledge of products to provide accurate information.
Banking Customer Service Specialist
Teleperformance
07.2021 - 08.2022
- Assisted customers with account inquiries, transactions, and issue resolution to enhance satisfaction.
- Educated clients on banking products and services, promoting features that meet their financial needs.
- Maintained accurate customer records using banking software to support streamlined operations and reporting.
Data Entry Clerk
Premier Medical
12.2018 - 05.2021
- Entered and maintained accurate data in company database systems.
- Verified information for consistency and accuracy across multiple platforms.
- Assisted in training new staff on data entry processes and software tools.
- Streamlined data input procedures to enhance efficiency and reduce errors.
Operations Manager
Sephora/JCP
06.2016 - 11.2018
- Streamlined operational processes to enhance efficiency across departments.
- Led cross-functional teams to implement process improvements and reduce waste.
- Developed and monitored key performance indicators to drive operational excellence.
- Fostered a culture of continuous improvement through training and mentorship programs.
Title Clerk
SCDMV
08.2012 - 12.2015
- Processed vehicle title applications accurately and efficiently, ensuring compliance with state regulations.
- Assisted customers with title transfers and registrations, providing exceptional service and support.
- Maintained detailed records of vehicle titles in electronic database, enhancing data accuracy and retrieval speed.
- Collaborated with team members to resolve discrepancies in title documentation, improving overall workflow efficiency.
Education
TL Hanna High School
Associate of Arts -
Piedmont Technical College
06-2026
Skills
- Worker's Compensation and Medical Billing Support
- Claim Documentation and Accuracy
- Insurance Verification and Compliance
- Microsoft Office ( Word, Excel, Outlook)
- Customer Service and Conflict Resolution
- Process Improvement and Workflow Optimization
- Team Collaboration and Independent Task Management
- Data Entry and File Management
Timeline
Account Specialist/Surgery Scheduler
Prisma Health
01.2024 - 01.2025
Single Billing Office, Customer Service Specialist
Prisma Health
01.2023 - 01.2024
Banking Customer Service Specialist
Teleperformance
07.2021 - 08.2022
Data Entry Clerk
Premier Medical
12.2018 - 05.2021
Operations Manager
Sephora/JCP
06.2016 - 11.2018
Title Clerk
SCDMV
08.2012 - 12.2015
TL Hanna High School
Associate of Arts -
Piedmont Technical College
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