Summary
Overview
Work History
Education
Skills
Timeline
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Janny Ramos

Dental
Easley

Summary

Dynamic professional excelling in customer service, problem-solving and fostering teamwork. Collaborated on corporate initiatives and enhancing company reputation. Skilled in project coordination and communication, while ensuring compliance and accuracy.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
2
2
Languages

Work History

Business Assistant and Translator

Heartland Dental
04.2023 - 08.2025
  • When the team was understaffed, I assisted the dentist and hygienist with fillings and SRP.
  • Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
  • Developed knowledge of company products and services to make suggestions according to customer needs.
  • Collaborated with cross-functional teams to plan and execute successful corporate events and initiatives.
  • Verified work aligned with service levels agreed and client requirements.
  • Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.

Rx Sales Associate

Wal-Mart Pharmacy
12.2022 - 04.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Presented professional image consistent with company's brand values.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Front Desk Clerk

Hampton Inn By Hilton
06.2022 - 10.2022
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Used internal software to process reservations, check-ins and check-outs.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Food Runner, Cashier

Pete’s No.6
09.2020 - 06.2022
  • Greeted customers entering and responded promptly to customer needs.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Easley High School
Easley, SC
08.2017 - 05.2021

Bachelor of Arts - Business Communications

Tri-County Technical College
Pendleton, SC
06.2022 - Current

Skills

Social perceptiveness

Adapt to diverse groups

Professional demeanor

Problem-solving skills

Multi-tasking strength

Audit coordination

Teamwork

Decision-making

Team leadership

Active listening

Organizational skills

Timeline

Business Assistant and Translator

Heartland Dental
04.2023 - 08.2025

Rx Sales Associate

Wal-Mart Pharmacy
12.2022 - 04.2023

Front Desk Clerk

Hampton Inn By Hilton
06.2022 - 10.2022

Bachelor of Arts - Business Communications

Tri-County Technical College
06.2022 - Current

Food Runner, Cashier

Pete’s No.6
09.2020 - 06.2022

High School Diploma -

Easley High School
08.2017 - 05.2021

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