Janyia Pugh
Columbia
Summary
Experienced in managing customer interactions through inbound and outbound calls, ensuring adherence to company guidelines while providing accurate information regarding products and services. Demonstrated ability to identify upselling opportunities and follow up on unresolved inquiries, contributing to enhanced customer satisfaction. Participated in weekly meetings to stay informed about process changes, fostering a collaborative environment aimed at improving service delivery. Maintained organized workspaces and tracked inventory levels to support efficient order fulfillment for customer needs.
Overview
2
2
years of professional experience
Work History
Customer Service Advocate
Blue Cross And Blue Shield Of South Carolina
Columbia
07.2024 - Current
- Managed incoming calls from customers in a professional manner.
- Identified potential opportunities to upsell products or services.
- Performed follow-up procedures after customer service interaction was completed.
- Adhered to all company guidelines when interacting with customers.
- Attended weekly meetings on changes in processes that affect the organization's ability to provide excellent service.
- Greeted and assisted customers with inquiries regarding products and services.
- Provided accurate, valid, and complete information to customers in a timely manner.
- Followed up on customer inquiries not immediately resolved.
Customer Service Associate
Lowes Home Improvment
Irmo
10.2023 - 04.2024
- Tracked inventory levels of popular items to ensure availability for customers' orders.
- Suggested product solutions based on individual customer needs.
- Kept work area neat, clean, and well-stocked at all times.
Education
Associate of Applied Science - Medical Assistant
South University
Columbia, SCSkills
- Patient care
- Medical terminology
- Customer service
- Communication skills
- Team collaboration
- Staff education and training
- Live chat support
- Member support
- Recordkeeping strengths
- Policy review
- Inbound and outbound calling
- Electronic health records
Timeline
Customer Service Advocate
Blue Cross And Blue Shield Of South Carolina
07.2024 - Current
Customer Service Associate
Lowes Home Improvment
10.2023 - 04.2024
Associate of Applied Science - Medical Assistant
South University