Japoria Kelly
Goose Creek
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
06.2023 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Retail Sales Consultant
Men's Wearhouse
10.2021 - 08.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Booking appointments
- Answering calls and common questions
- Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized store
Food and Beverage Associate
Firehouse Subs
05.2020 - 10.2021
- Handling Money
- Working in a fast pace environment
- Working as a team
- Following specific instructions
- Learning multiple stations
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier
Panera Bread
03.2019 - 05.2020
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
Associate of Arts - Digital Media
Trident Technical College
05-2027
High School Diploma -
Stratford High School
05.2022
Associate of Science - Physical Therapy
Trident Technical College
Charleston, SC08-2027
Skills
- Customer Service Management
- Policy Enforcement
- Training Assistance
- Positive Attitude
- Team Leadership
- Sales and Upselling
- Cash Handling
- Customer Assistance
- Data Entry
- Calendar Management
- Mail distribution
- Scheduling appointments
- Telephone skills
- Strategic Planning
Timeline
Shift Leader
Dunkin' Donuts
06.2023 - Current
Retail Sales Consultant
Men's Wearhouse
10.2021 - 08.2022
Food and Beverage Associate
Firehouse Subs
05.2020 - 10.2021
Cashier
Panera Bread
03.2019 - 05.2020
High School Diploma -
Stratford High School
Associate of Arts - Digital Media
Trident Technical College
Associate of Science - Physical Therapy
Trident Technical College
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