Ja'Quan Frazier
North Charleston
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Automated Logistical Specialist (92A)
South Carolina Army National Guard
12.2021 - Current
- Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
- Managed and provided assistance to soldiers in materials management, logistics and supply.
- Generated reports on personnel and equipment availability, storage space, relocation of materials and warehouse denials.
- Review documents to ensure they are authorized in accordance with regulations, handbooks, and directives.
- Evaluate complex problems, formulate solutions, and provide guidance, direction, and recommendations for a full range of TDY travel situations.
- Collecting data from various sources
- Streamlining data collection methods to create automated and easy-to-use routines
- Designing databases and data systems
- Maintaining databases and data systems by addressing errors and monitoring performance
- Collect data on supply chain operations.
- Analyze data to identify areas of supply chain operations to improve efficiency.
- Develop and execute projects to enhance supply chain operations.
- Establish and maintain relationships with shippers and vendors.
Lead Customer Service Representative
Circle K
04.2023 - 07.2024
- Trained new employees on company customer service policies and service level standards.
- Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Directed strategic and brand-appropriate marketing initiatives to improve product presentation and maximize sales.
Preload Supervisor
United Parcel Service, UPS
05.2022 - 04.2023
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Designed and implemented tracking systems to optimize inventory control procedures.
- Examined supply and raw material levels to determine shortages and make necessary adjustments.
- Checked in and posted orders from hubs and vendors.
- Worked with dispatchers and outbound production team to enhance service delivery for customers.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Customer Service Representatives
T-Mobile
05.2020 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Customer Service Representative
Walmart
03.2020 - 12.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cook
Waffle House
08.2018 - 12.2020
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
Customer Service Representative
DialAmerica
01.2015 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Some College (No Degree) - Human Services
Trident Technical College
Charleston, SCMaster of Arts -
Top of The Line Barber College
Charleston, SC06.2024
Associate of Applied Science -
Augusta Technical College
Augusta, GA08.2022
High School Diploma -
West Ashley High School
Charleston, SC06.2017
Skills
- Call Management
- Consultative Sales
- Travel Planning
- Retail Sales Customer Service
- Product Promotion
- Order Fulfillment
- Upselling and Cross-Selling
- Order Processing
- Customer Relations
- Process Optimization
- Microsoft Excel
- Documentation
- Computer Proficiency
- Retail Marketing
Education and Training
other,other,other,other
Timeline
Lead Customer Service Representative
Circle K
04.2023 - 07.2024
Preload Supervisor
United Parcel Service, UPS
05.2022 - 04.2023
Automated Logistical Specialist (92A)
South Carolina Army National Guard
12.2021 - Current
Customer Service Representatives
T-Mobile
05.2020 - 12.2021
Customer Service Representative
Walmart
03.2020 - 12.2021
Cook
Waffle House
08.2018 - 12.2020
Customer Service Representative
DialAmerica
01.2015 - 07.2018
Master of Arts -
Top of The Line Barber College
High School Diploma -
West Ashley High School
Some College (No Degree) - Human Services
Trident Technical College
Associate of Applied Science -
Augusta Technical College
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