JAQUAN HARPER
Summerville
Summary
Dynamic and results-oriented professional committed to leveraging a diverse skill set to drive business performance and enhance operational efficiency. Proven ability to excel in both independent and collaborative environments, adapting swiftly to evolving processes while maintaining a strong work ethic. Resourcefulness and a passion for continuous improvement underpin a dedication to meeting organizational goals and delivering exceptional service value. Eager to contribute expertise in fostering growth and achieving strategic objectives.
Overview
9
9
years of professional experience
Work History
Customer Service/ Tech Representative
T-Mobile
Charleston, SC
04.2024 - 03.2026
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Guided customers in navigating products, services, and account management features.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Provided expert technical support to customers, resolving issues efficiently and enhancing satisfaction.
- Trained new team members on technical processes and product features, improving team performance and knowledge retention.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Researched potential clients and markets to prepare for appointments.
- Demonstrated products and specific features at customer locations and special events.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maintained customer promotional logs for product advertising campaigns.
Material Handler
Key Logistics Solutions/BOEING
North Charleston, SC
07.2023 - 02.2024
- Oversaw stocking of KLS POU cages in Building 19 for Boeing operations.
- Executed scanning and stocking of standard scans to ensure inventory accuracy.
- Managed daily stocking of CFAB room to ensure optimal inventory levels.
- Optimized time management strategies to ensure timely completion of daily tasks.
- Maintained cleanliness, safety, and organization of work areas, ensuring a debris-free environment.
- Addressed material requests from supervisors with prompt and efficient responses.
Driver/Chocker
MAU Work Solution
North Charleston
10.2022 - 03.2023
- Working for Columbus street terminal port
- Maintained a clean driving record with no violations or citations on file.
- Drove the vehicles off the trains
- Operated vehicles safely and efficiently across designated routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules.
- Assisted in training new drivers on company policies and safety protocols.
- Coordinated with dispatch to optimize delivery routes and schedules.
- Resolved customer inquiries regarding delivery status and service issues.
- Implemented best practices for fuel efficiency during transportation activities.
- Mentored junior drivers to enhance driving skills and adherence to safety standards.
Installer
Utilimaster
US
01.2021 - 12.2022
- Specializing in power drills and wires
- Cut materials to specified sizes for installation with power saws and cutters.
- Used standard hand and specialized tools to install equipment, performing tests for proper operation.
- Installed vehicle upfitting components including shelving, partitions, and storage systems.
- Conducted quality inspections on completed installations to ensure compliance with safety standards.
- Collaborated with production team to streamline installation workflows and reduce turnaround times.
- Trained junior installers on equipment usage and installation techniques for improved team performance.
- Implemented process improvements that enhanced installation efficiency and reduced rework occurrences.
- Maintained inventory of tools and materials, ensuring timely availability for ongoing projects.
- Assisted in troubleshooting issues during installations to minimize delays and enhance customer satisfaction.
Material Handler
Malone Staffing
Summerville
03.2020 - 04.2022
- Worked at 3G warehouse,Shimano, and mercedes benz
- Stacked materials on pallets and wrapped with pallet wrap, facilitating safe transport.
- Efficiently managed time to complete daily tasks within set deadlines.
- Operated forklift and other heavy equipment to move materials between locations with accuracy and safety.
- Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
- Ensured accurate inventory counts through regular cycle counts and stock audits.
- Collaborated with team members to optimize workflows, reducing loading times.
- Trained new employees on safety protocols and material handling procedures.
- Implemented improvements in packaging processes, enhancing product protection during transit.
- Coordinated shipping schedules with carriers to ensure timely deliveries of materials.
- Utilized warehouse management systems for tracking inventory levels and order fulfillment accuracy.
- Monitored equipment performance, conducting routine maintenance to prevent downtime.
CAP Team 2 Associate
Walmart
Summerville
07.2018 - 05.2021
- Loading/unloading trucks and offering customer service
- Led daily operations of CAP Team, ensuring optimal inventory management and product availability.
- Streamlined workflow processes to enhance efficiency in merchandise handling and storage.
- Collaborated with cross-functional teams to identify and resolve supply chain issues promptly.
- Analyzed inventory data to forecast demand, optimizing stock levels across multiple departments.
- Developed standard operating procedures that increased compliance with corporate policies and regulations.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Counted supplies in stock room and posted totals to inventory records using RF scanner.
- Partnered with store team to enforce loss prevention and safety awareness policies.
Installer
Mercedes Benz
Ladson, SC
06.2017 - 02.2019
- Cut materials to specified sizes for installation with power saws and cutters.
- Used standard hand and specialized tools to install equipment, performing tests for proper operation.
- Adhered strictly to safety protocols while working on-site at customer locations.
- Lubricated moving parts to reduce friction.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
Cashier
Belcher Café
Orangebrug
10.2018 - 01.2019
- Ringing up customers and cleaning the café in between my class times
- Since im a marketing major i also ran the social media pages and also held a event to help raise more attention towards the cafe.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Operated cash register and accurately processed payments, returns, and exchanges.
Cashier
Piggly Wiggly
US
06.2018 - 08.2018
- Ringing up and bagging groceries
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support to improve service quality.
- Trained new staff on operational procedures and best practices for effective cashiering.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Implemented inventory management practices, reducing discrepancies and improving stock accuracy.
- Resolved customer complaints promptly, enhancing loyalty and retention through effective communication.
Education
B.S - Marketing
South Carolina State University
OrangeBrug, SC05-2022
Diploma -
R.B Stall High School
North Charleston, SC05-2017
Skills
- Commutation
- Strategic thinking
- Content Creation
- Event Planning
- Google Analytics
- Social Media Marketing
- Product Marketing
- Market Research
- E-commerce Strategy
- Mobile Marketing
- Time Management
- System administration
- Network management
- Client relationship building
- Cost estimates
- Customer Service
- Power Tool Operation
- Quality Checks
Timeline
Customer Service/ Tech Representative
T-Mobile
04.2024 - 03.2026
Material Handler
Key Logistics Solutions/BOEING
07.2023 - 02.2024
Driver/Chocker
MAU Work Solution
10.2022 - 03.2023
Installer
Utilimaster
01.2021 - 12.2022
Material Handler
Malone Staffing
03.2020 - 04.2022
Cashier
Belcher Café
10.2018 - 01.2019
CAP Team 2 Associate
Walmart
07.2018 - 05.2021
Cashier
Piggly Wiggly
06.2018 - 08.2018
Installer
Mercedes Benz
06.2017 - 02.2019
B.S - Marketing
South Carolina State University
Diploma -
R.B Stall High School
AWARDS
Beta Club Member, South Carolina State University Bronze Presidential award winner, South Carolina State University Belcher Business Hall Marketing student of the month x4, College of Charleston Upward Bound