Jaquez Hill
Columbia
Summary
Seasoned Customer Service Manager with deep understanding of customer relations and service operations. Strong problem-solving, leadership, and communication skills honed through management roles in diverse business settings. Proven track record in developing effective strategies that improve customer satisfaction rates and foster loyalty. Succeeded in transforming customer service departments into efficient, success-driven teams contributing to company growth.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Regal Waste
Columbia
06.2020 - 02.2025
- Remote
- Organized routine training sessions for staff on new products, services, and customer service procedures via Zoom.
- Set expectations and helped employees obtain the knowledge and skills needed to help customers directly.
- Conducted training and offered staff development opportunities to decrease halt of progression.
Operations Supervisor
Colonial Life Arena
Columbia
01.2014 - 11.2021
- Analyzed operational data from blueprint to floor construction.
- Oversaw compliance with safety and quality assurance measures.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Operated PIT equipment
Sales Representative
Southern National Roofing
Columbia
01.2019 - 06.2021
- Remote
- Schedule client visits, presentations, product education and other services related.
- Set up meetings with potential clients and pitch our sales techniques based on customer demands.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing power.
Education
High School Diploma -
Dreher High School
Columbia, SC05-2013
Skills
- Sales
- Customer Service
- Employee training
- Performance evaluation
- Data analysis
- Industrial safety
- Management
Languages
English
Native/ Bilingual
Affiliations
- Reading
- Researching various topics
- Investing
- Motivational speaking
Timeline
Customer Service Manager
Regal Waste
06.2020 - 02.2025
Sales Representative
Southern National Roofing
01.2019 - 06.2021
Operations Supervisor
Colonial Life Arena
01.2014 - 11.2021
High School Diploma -
Dreher High School