Jared Mendoza
Ladson
Summary
Dynamic hospitality professional with a proven track record at Anejo Taco & Tequila, excelling in guest engagement and team collaboration. Enhanced customer satisfaction through effective conflict resolution and streamlined service protocols. Strong memory retention and sales expertise contributed to improved service delivery and a positive dining experience.
Overview
2
2
years of professional experience
Work History
Server
Anejo Taco & Tequila
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager
Anejo Taco & Tequila
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma - Management
Fort Dorchester High School
North Charleston, SC05.2022
Skills
- Strong work
- Visual learner
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
- Team collaboration
- Sales expertise
Languages
Spanish & english
Full Professional
Timeline
Server
Anejo Taco & Tequila
11.2023 - Current
Manager
Anejo Taco & Tequila
11.2023 - Current
High School Diploma - Management
Fort Dorchester High School
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