Jared Worthy
Rock Hill
Summary
With a proven track record at Mark Ficken Ford, I excel in delivering top-notch customer service and advanced diagnostics, embodying a strong work ethic and problem-solving prowess. My expertise in automotive electronics and customer relations significantly enhanced satisfaction, showcasing my ability to efficiently tackle complex challenges and prioritize work effectively.
Overview
10
10
years of professional experience
Work History
Ford Mobile Technician
Mark Ficken Ford
08.2022 - 08.2023
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Responded to service requests during and after business hours.
- Managed appointment scheduling efficiently, maximizing productivity while maintaining high levels of customer satisfaction.
- Served as a valuable resource for coworkers seeking advice on difficult repairs or unique challenges encountered during servicing jobs.
- Enhanced customer satisfaction by providing timely and efficient repairs.
Automotive Technician
Mark Ficken Ford
08.2020 - 08.2022
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
Automotive Technician
Burns Ford
04.2013 - 06.2020
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Education
Automotive Mechanics
York Technical College
Rock Hill, SC05.2012
Skills
- Strong Work Ethic
- Problem-Solving
- Safety awareness
- Hand and power tools
- Parts Replacement
- Troubleshooting skills
- Diagnostic abilities
- Customer Service
- Alignments experience
- System repairs
- Electrical failure repairs
- Automotive Electronics
- Customer Relations
- Advanced Diagnostics
- Work Planning and Prioritization
Timeline
Ford Mobile Technician
Mark Ficken Ford
08.2022 - 08.2023
Automotive Technician
Mark Ficken Ford
08.2020 - 08.2022
Automotive Technician
Burns Ford
04.2013 - 06.2020
Automotive Mechanics
York Technical College
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