Jasmin Baker
Columbia
Summary
To obtain a position that will expand my knowledge of exceptional customer service and people interactions.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Conduent
06.2023 - 11.2023
- Company Overview: Work from Home-Columbia,SC
- Answering calls and listening to customer concerns
- Providing information about products and services, and answering questions
- Evaluating problems and complaints, researching answers, and implementing solutions
- Completing transactions and forwarding requests
- Dealing with dissatisfied customers and emergencies
- Scheduling repair appointments
- Assist customers with processing payments
- General troubleshooting
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Sykes
09.2022 - 03.2023
- Company Overview: Work from Home-Columbia, SC
- Took customer inquiry and complaint calls and provided enrollment resolutions
- Determines appropriate action to be taken on customer's behalf, which may include problem determination and appropriate next steps
- Also, Informing customer of those appropriate next steps and works with customer to achieve issue resolution
- Maintains pertinent records through data entry
- Managed customer accounts using SalesForce and BenAdmin operating systems
- Taking inbound and making outbound calls to customers
- Assisted customers via live chat
- Work from Home-Columbia, SC
Manager
Blue Diamond Grill
05.2016 - 08.2022
- Company Overview: Eastover, SC
- Used Microsoft Office to complete daily tasks and keep up with inventory, scheduling, sales, etc
- Handled drawer cash outs
- Handled day-to-day operations
- Oversaw 8 employees
- Handled opening and closing of restaurant
- Drove sales by planning and promoting events
- Eastover, SC
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Associate
Kangaroo Express
01.2013 - 01.2016
- Company Overview: Columbia, SC
- Process customer payments using the Topaz and Retalix operating systems
- Keep store front and in store well maintained and clean
- Up sell and make customers aware of all deals and promotions that the company has to offer
- Greeted customers in a friendly manner
- Columbia, SC
Warehouse Worker
Amazon
01.2011 - 01.2013
- Company Overview: West Columbia, SC
- Assemble customers online orders
- Check all products for damages and irregularities
- Prepare Products for packaging
- Giftwrap specialty customer orders
- Match product slips to customer orders
- Package and ship items so that customers are satisfied with the product and receive order in a timely manner
- West Columbia, SC
Customer Service Representative
Teleperformance
01.2010 - 01.2011
- Company Overview: Columbia, SC
- Assist customers with any questions regarding their account
- Process payments
- Offer products and upgrades to enhance customer experience
- Inform customers about products offered
- Operate multi-line telephone system
- Notate customer accounts with important information discussed on calls
- Columbia, SC
Education
High school diploma -
Lower Richland High School
Hopkins, SC05.2008
Skills
- Quality Assurance
- Live Chat
- Microsoft Office
- Benefit Enrollment
- Inbound/Outbound Calling
- Account Management
- Customer Service
- Operating Systems
- Technical Support
- Troubleshooting
- Scheduling
- Multi-task management
- Typing proficiency
- Call center experience
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Conduent
06.2023 - 11.2023
Customer Service Representative
Sykes
09.2022 - 03.2023
Manager
Blue Diamond Grill
05.2016 - 08.2022
Sales Associate
Kangaroo Express
01.2013 - 01.2016
Warehouse Worker
Amazon
01.2011 - 01.2013
Customer Service Representative
Teleperformance
01.2010 - 01.2011
High school diploma -
Lower Richland High School
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