Jasmine Carter

• Assisted customers in troubleshooting, navigating websites and mobile apps, and using digital tools to resolve issues.

• Managed and documented customer correspondence using CRM software to track inquiries and resolutions.

• Processed service requests across multiple departments, showcasing adaptability and cross-functional expertise.

• Provided solutions for product replacements, confirmations, and general inquiries to enhance the customer experience.

Key Achievement: Awarded for maintaining high resolution rates and exceeding productivity benchmarks.

• Operated point-of-sale systems for transactions with a focus on accuracy and efficiency.

• Assisted customers with questions about store policies and promotions, enhancing overall satisfaction.

• Monitored self-checkout stations and provided assistance when needed.

• Maintained organized merchandise displays and worked flexible shifts to meet business needs.

• Delivered exceptional customer service by addressing complaints and inquiries with efficiency and professionalism.

• Developed strong relationships with customers through effective communication, leading to enhanced loyalty.

• Processed orders, returns, and exchanges accurately while adhering to company policies.

• Maintained detailed knowledge of products and services to provide informed recommendations.

• Resolved issues promptly, ensuring customer satisfaction and business success.

Key Achievement: Recognized for consistently exceeding customer satisfaction goals and resolving issues efficiently.