Summary
Overview
Work History
Education
Skills
Timeline
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Jasmine Damon

Darlington

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

12
12
years of professional experience

Work History

Bookkeeper\ Evening Supervisor

Food Lion
09.2013 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Facilitated better cash management, closely monitored cash flow statements.
  • Reduced errors in financial statements with meticulous attention to detail during data entry.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Darlington High School
Darlington, SC

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Cash handling and management
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • POS system operations
  • Daily reporting
  • Fraud prevention awareness
  • Positive attitude

Timeline

Bookkeeper\ Evening Supervisor

Food Lion
09.2013 - Current

Darlington High School

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Jasmine Damon