Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jasmine Fesko

Myrtle Beach,SC

Summary

Dedicated optical professional with strong analytical mindset, talent for team building, leadership, and motivation. Excellent customer relations aptitude and exceptional relationship-building skills. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement. Detail-oriented team player with exceptional organizational skills, capable of effectively managing multiple projects simultaneously while maintaining high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

LensCrafters
09.2024 - Current
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Optical Laboratory Manager

LensCrafters
04.2022 - 04.2024
  • Managed optical lab operations, ensuring timely completion of orders and high-quality results.
  • Implemented quality assurance measures, resulting in significant decrease in product defects and returns.
  • Streamlined our order fulfillment process, leading to faster turnaround times for customers.
  • Collaborated with sales team to address customer concerns and ensure satisfaction with optical products.
  • Influenced positive workplace culture by promoting open lines of feedback between employees at all levels.
  • Resolved complaints to establish trust and increase satisfaction.

Optical Lab Technician

LensCrafters
07.2021 - 04.2022
  • Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
  • Increased operational efficiency by cross-training in multiple roles, providing flexibility within our team during peak periods or staff absences.
  • Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
  • Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.

Pharmacy Technician

Carolina Forest Pharmacy
04.2019 - 07.2021
  • Collaborated with pharmacists to provide high-quality patient care and tailored medications.
  • Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Developed and implemented improvements to pharmacy organization system.

Certified Pharmacy Technician (CPhT)

Kroger Stores
06.2017 - 03.2019
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.

Education

Associate of Science -

Blue Ridge Community College
Weyers Cave, VA
12.2018

High school or equivalent -

East Rockingham High School
Elkton, VA
06.2016

Skills

  • Customer Service
  • Attention to Detail
  • Reliability
  • Multitasking Abilities
  • Data Entry
  • Problem-Solving
  • Insurance processing
  • Time Management
  • Organizational Skills
  • Medical Terminology
  • Quality Control Management
  • Optical Lens Knowledge
  • Performance monitoring

Accomplishments

  • Achieved Finalist in Lab Olympics by completing manufacturing practices with accuracy and efficiency
  • Sales Performance- All KPIs consistently above the store average
  • Customer Relations - Earned highest marks for customer satisfaction in NPS, store-wide, with a year to date result at 96%.
  • Promoted to Lab Manager after only a year for exceptional performance.
  • Coached our team in the transition to an Urgent Care Lab
  • Led team through daily huddles to achieve record breaking sales
  • Provided real time coaching to assist associates with troubleshoots and build knowledgeable professionals

Certification

  • Full Service Optical Lab Certification- April 2022
  • Optician Apprentice- October 2021
  • American Board of Opticianry- December 2024
  • South Carolina Board of Pharmacy
  • National Pharmacy Certification


Timeline

Team Lead

LensCrafters
09.2024 - Current

Optical Laboratory Manager

LensCrafters
04.2022 - 04.2024

Optical Lab Technician

LensCrafters
07.2021 - 04.2022

Pharmacy Technician

Carolina Forest Pharmacy
04.2019 - 07.2021

Certified Pharmacy Technician (CPhT)

Kroger Stores
06.2017 - 03.2019

Associate of Science -

Blue Ridge Community College

High school or equivalent -

East Rockingham High School
Jasmine Fesko