Jasmine Fesko
Myrtle Beach,SC
Summary
Dedicated optical professional with strong analytical mindset, talent for team building, leadership, and motivation. Excellent customer relations aptitude and exceptional relationship-building skills. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement. Detail-oriented team player with exceptional organizational skills, capable of effectively managing multiple projects simultaneously while maintaining high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Lead
LensCrafters
09.2024 - Current
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated staff performance and provided coaching to address inefficiencies.
Optical Laboratory Manager
LensCrafters
04.2022 - 04.2024
- Managed optical lab operations, ensuring timely completion of orders and high-quality results.
- Implemented quality assurance measures, resulting in significant decrease in product defects and returns.
- Streamlined our order fulfillment process, leading to faster turnaround times for customers.
- Collaborated with sales team to address customer concerns and ensure satisfaction with optical products.
- Influenced positive workplace culture by promoting open lines of feedback between employees at all levels.
- Resolved complaints to establish trust and increase satisfaction.
Optical Lab Technician
LensCrafters
07.2021 - 04.2022
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within our team during peak periods or staff absences.
- Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
Pharmacy Technician
Carolina Forest Pharmacy
04.2019 - 07.2021
- Collaborated with pharmacists to provide high-quality patient care and tailored medications.
- Consistently maintained a high level of attention to detail when calculating compound ratios for individualized therapies prescribed by healthcare providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
Certified Pharmacy Technician (CPhT)
Kroger Stores
06.2017 - 03.2019
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Education
Associate of Science -
Blue Ridge Community College
Weyers Cave, VA12.2018
High school or equivalent -
East Rockingham High School
Elkton, VA06.2016
Skills
- Customer Service
- Attention to Detail
- Reliability
- Multitasking Abilities
- Data Entry
- Problem-Solving
- Insurance processing
- Time Management
- Organizational Skills
- Medical Terminology
- Quality Control Management
- Optical Lens Knowledge
- Performance monitoring
Accomplishments
- Achieved Finalist in Lab Olympics by completing manufacturing practices with accuracy and efficiency
- Sales Performance- All KPIs consistently above the store average
- Customer Relations - Earned highest marks for customer satisfaction in NPS, store-wide, with a year to date result at 96%.
- Promoted to Lab Manager after only a year for exceptional performance.
- Coached our team in the transition to an Urgent Care Lab
- Led team through daily huddles to achieve record breaking sales
- Provided real time coaching to assist associates with troubleshoots and build knowledgeable professionals
Certification
- Full Service Optical Lab Certification- April 2022
- Optician Apprentice- October 2021
- American Board of Opticianry- December 2024
- South Carolina Board of Pharmacy
- National Pharmacy Certification
Timeline
Team Lead
LensCrafters
09.2024 - Current
Optical Laboratory Manager
LensCrafters
04.2022 - 04.2024
Optical Lab Technician
LensCrafters
07.2021 - 04.2022
Pharmacy Technician
Carolina Forest Pharmacy
04.2019 - 07.2021
Certified Pharmacy Technician (CPhT)
Kroger Stores
06.2017 - 03.2019
Associate of Science -
Blue Ridge Community College
High school or equivalent -
East Rockingham High School
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