Highly motivated and results-driven, with experience on customer service, sales, operations and management. skilled professional, knowledgeable about monitoring metrics, and maximizing team success in a fast-paced setting. Strong communication and interpersonal skills for providing superior customer service, as well as the use of my leadership, strong work ethic, and creativity. I am able to balance work and parenting without allowing the two areas to detract from each other. I have the ability to adapt to various situations to maintain life, work and enjoyment balance.
* Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
* Complete cut fruit and vegetable production 100%.
* Staying SteriTech-ready.
* Completed day-to-day duties accurately and efficiently.
* Coordinated seasonal and promotional marketing collateral and executed signing packages.
* Created and updated pricing signage for store displays.
* Placed prices and descriptive signage to enhance displays and promote items.
* Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
* Managed daily operations, ensuring efficient workflow and productivity.
* Implemented customer service standards, ensuring high levels of customer satisfaction.
* Processed returned merchandise by strictly following store return and exchange procedures.
* Handled shift overstock, restocking and inventory control.
* Provided product information and pricing to customers.
* Identified damaged products during unloading process and reported them immediately.
* I worked as an Head Cashier, Appliance and Millwork specialist, Department supervisor om Hardware and freight.
* Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
* Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
* Trained and mentored new employees to maximize team performance.
* Improved overall team performance by effectively delegating tasks and providing clear instructions.
* Maintained a clean and organized workspace, promoting a welcoming environment for customers.
* Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
* Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
* Processed customer orders and accurately handled payment transactions.