Jasmine Greene
Sumter
Summary
Dedicated customer service professional with a solid track record in patient intake and insurance verification at Reliable Medical Equipment. Expertise in clinical software and compliance with HIPAA standards, contributing to enhanced patient satisfaction and operational efficiency. Recognized for effectively resolving intricate inquiries through a solution-oriented mindset.
Overview
12
12
years of professional experience
Work History
PCA
At Your Service Home Care
Sumter
05.2022 - Current
- Provided comprehensive personal care services, including bathing, dressing, grooming, transferring, toileting, and feeding.
- Ensured a clean and safe living environment for clients at home.
- Facilitated effective communication with clients and families regarding care plans.
- Monitored and reported changes in client health status to healthcare professionals.
- Assisted clients with mobility needs and transportation to appointments or events.
Customer service assistant
Reliable Medical Equipment
Sumter
08.2016 - Current
- Process patient intake, verify demographics
- Verify insurance coverage, obtain authorizations
- Handle orders for medical equipment, supplies and repairs
- Manage multi-line phone
Customer service Rep
Walmart Inc
05.2014 - 05.2016
- Assist customers with product questions, store promotions and locating item
- Balance Cash drawer (end of shift)
- Process customers purchase quickly and accurately using POS system
Education
CCMA -
Pathways Medical Training Services
Sumter, SCSkills
- Patient assessment and education
- Information management systems
- HIPAA standards knowledge
- Clinical software familiarity
- Software technical skills
- Research methodologies
- Analytical problem solving
References
Available upon request
Communication Skills
Ability to translate technical information into simple, patient-friendly language.
Timeline
PCA
At Your Service Home Care
05.2022 - Current
Customer service assistant
Reliable Medical Equipment
08.2016 - Current
Customer service Rep
Walmart Inc
05.2014 - 05.2016
CCMA -
Pathways Medical Training Services