Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jasmine McCoy

Florence

Summary

Dynamic sales associate with proven expertise at Lowe's, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and multi-tasking, consistently driving sales and fostering loyalty among clients. Committed to delivering exceptional shopping experiences and promoting store offerings.

Overview

7
7
years of professional experience

Work History

Sales Associate

Lowe's
11.2023 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assist all customer needs in reference to home beautification
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

Lowe's
10.2020 - 08.2021
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Built relationships with customers to encourage repeat business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Associate

Stein Mart
09.2019 - 09.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Implemented feedback from customer surveys to enhance shopping experience.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.

Bakery Sales Associate

Food Lion
06.2017 - 01.2018
  • Maintained safe food handling standards at all times.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Stocked and faced bakery cases with daily offerings.
  • Developed strong relationships with regular customers by remembering their preferences and making tailored suggestions during future visits.
  • Demonstrated strong product knowledge, answering customer inquiries confidently and accurately to facilitate informed purchasing decisions.
  • Contributed to a positive work environment by fostering collaboration and open communication among team members, leading to improved departmental morale and productivity.

Education

South Florence High School
Florence,SC
06-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling

Interests

As a mother my interest are rooted in nurturing the next generation I have a passion for cooking and it has granted to me the opportunity to bring love, laughter and healing to those I love on a daily basis I love creating ways to bring joy to others From planning family game nights, to preparing meals to heal the soul while surrounded by positive energy Motherhood has provided me with the journey of enjoying the little things with a grateful heart

Timeline

Sales Associate

Lowe's
11.2023 - 08.2024

Sales Associate

Lowe's
10.2020 - 08.2021

Retail Sales Associate

Stein Mart
09.2019 - 09.2020

Bakery Sales Associate

Food Lion
06.2017 - 01.2018

South Florence High School

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Jasmine McCoy