Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmine Rickenbacker

Lexington

Summary

Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Hardworking quality control inspector offering several years of manufacturing and production experience. Detail-oriented and systematic professional knowledgeable about compliance standards. Adheres strictly to documentation guidelines and reporting requirements.

Overview

13
13
years of professional experience

Work History

Quality Inspector

Zeus, Inc.
Orangeburg
02.2022 - Current
  • Inspected products for defects using precision measuring tools.
  • Followed quality standards and procedures during inspections.
  • Collaborated with production teams to resolve quality issues.
  • Trained new inspectors on quality control processes and techniques.
  • Maintained inspection records and updated databases regularly.
  • Performed visual inspections of components for surface defects such as scratches, dents, burrs.
  • Monitored production process to ensure quality control standards are met at all times.
  • Notified supervisors about production problems and helped identify and correct concerns.

Correctional Officer

Alvin S. Glenn Detention Center
04.2019 - 02.2022
  • Completed intake paperwork, fingerprints and searches.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.

Direct Caregiver

OCDSB
01.2018 - 04.2019
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Documented vitals, behaviors and medications in client medical records.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

Customer Service Representative

Electronic Federal Tax Payment System
02.2016 - 01.2018
  • Answer inbound calls/transfer to appropriate departments Verify Customers Demographics Data Entry Collect/Cancel payments for the IRS Post Payments Correct Bills.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

Quality Inspector

Allied Air Enterprises/Randstad Staffing
03.2015 - 02.2016
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
  • Stayed up-to-date on changing product trends by studying local markets, blueprints, product designs and specifications.

Decaler

Husqvarna
03.2012 - 10.2015
  • Followed outlined specifications to implement effective assembly plans.
  • Sampled and tested final products to check conformance with production tolerances.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Worked closely with others in team-oriented settings to maintain line productivity.

Personal Care Assistant

Ropheka Health Care
01.2014 - 03.2015
  • Housekeeping Laundry Grooming/Dressing Shopping.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.

Education

High School Diploma -

Skills

  • Report preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Multi-line phone talent
  • Creative problem solving
  • Good listening skills
  • Professional telephone demeanor
  • Service standard compliance
  • Account management
  • Administrative support
  • Stock management
  • Defect identification
  • Production monitoring
  • Inspection reporting
  • Team collaboration
  • Data management
  • Communication skills
  • Training facilitation
  • Attention to detail
  • Organizational skills

Timeline

Quality Inspector

Zeus, Inc.
02.2022 - Current

Correctional Officer

Alvin S. Glenn Detention Center
04.2019 - 02.2022

Direct Caregiver

OCDSB
01.2018 - 04.2019

Customer Service Representative

Electronic Federal Tax Payment System
02.2016 - 01.2018

Quality Inspector

Allied Air Enterprises/Randstad Staffing
03.2015 - 02.2016

Personal Care Assistant

Ropheka Health Care
01.2014 - 03.2015

Decaler

Husqvarna
03.2012 - 10.2015

High School Diploma -

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Jasmine Rickenbacker