Dynamic and energetic professional with a strong background in customer service. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in time management and shelf organization, consistently maintaining a clean and safe environment while ensuring efficient operations during peak hours. Great leadership skills.
Overview
23
23
years of professional experience
Work History
Grocery Stocker/Cashier
KJ's Market
05.2023 - 09.2023
Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
Cook
Bojangles' Famous Chicken 'n Biscuits
01.2018 - 05.2018
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Prepared food items in compliance with recipes and portioning control guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Grocery Bagger/ Customer Service
Fort Jackson Commissary
03.2001 - 08.2005
Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
Reduced wait times for customers by quickly and accurately bagging groceries.
Collected carts from parking lot and designated return locations.
Retrieved items for customers and verified prices.
Pleasantly greeted customers and provided prompt and courteous service.
Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
Improved customer satisfaction by providing efficient and friendly bagging services.
Ensured proper handling of fragile items to minimize breakages and complaints.
Server
Johnson Food Service
06.2003 - 10.2003
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
No Degree - HVAC
Fortis College
Columbia
06-2020
No Degree - Marketing
Midlands Technical College
West Columbia, SC
06-2006
Skills
Time management
Friendly and personable
Production leadership
Cleaning and sanitizing
Workplace safety
Shelf organization
Team collaboration
Positive attitude
Willing to learn
Customer service
Punctual and reliable
Flexible schedule
Energetic and outgoing
Interests
Music
Creative Writing
Road Trips
Gym Workouts
Swimming
Regularly practice mindfulness and meditation for overall wellness
Strategy Games
Reading
Watching Movies and TV Shows
I like looking at the stars and learning about constellations
I enjoy helping others and giving back to the community